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• Develops functional or departmental IT strategy. Ensures alignment with overall enterprise-wide IT strategy.
• Directs the development and implementation of integrated IT initiatives to support business strategies.

Change Management:

• Initiates change to improve business results and leads change initiatives.
• Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the “big” picture) and the impact of the change (individual and business).
• Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.
• Identifies and removes obstacles to change.

Governance:

• Participates in the governance board that defines the IT mission, oversees operations, and determines IT investments, and pricing and product strategies.
• Architecture:
• Manages the development of a technology plan for functional/assigned area of responsibility.
• Implements solutions consistent current and future architecture.

Process Improvements:

• Initiates and directs the improvement processes that impact customer satisfaction and relationships.
• Actively reviews and improves upon processes and is accountable for ensuring that they are followed.
• Coaches team about corporate decision-making processes, prioritization, and IT/business-unit alignment.

Finance:

• Manages the development of IT budgets.
• Tracks budget and takes appropriate steps to stay within budget.
• Integrates high-quality services while continuing to optimize cost across multiple departments, processes and functions.

IT Technology Development:

• Oversees the development and implementation of technology solutions that supports desired enterprise-wide business results.
• Service Level Agreements (SLAs):
• Works with business groups and service providers to establish SLAs that support business objectives.
• Monitors and modifies SLAs as required.
• Ensures internal SLAs are met. 

Vendor Management:

• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Ensures contracts are in place.
• Ensures service provider performance is reviewed and that contract managers are notified when necessary.

Resource Management:

• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• Establishes measurable individual and team objectives that are aligned with business and organizational goals.
• Documents and presents performance assessments.
• Recognizes and rewards associates commensurate with performance.
• Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

• Forecasts new skill requirements based on emerging technologies and customer demand.
• Ensures staff has the resources and skills needed to support all work initiatives within multiple functions and COCs.
• Participates in IT workforce deployment activities. 

KNOWLEDGE, SKILLS & ABILITIES:
Required:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
• Typically has 10 to 15 years of IT and business/industry work experience. Willingness and ability to travel domestically and internationally, as necessary.
• At least 3 years of experience in managing multiple, medium to large cross-functional teams or projects, influencing senior level management and key stakeholders.
• Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on time and within budget.
• Willingness and ability to travel domestically and internationally, as necessary.
• Effective in written and verbal communication in English.

Work Environment:
The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

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