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Job Opportunities At Vodacom Tanzania Plc June 2022

Insurance Executive – Claims

Table of Contents

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

Develop and Drive claim strategy to ensure claims are paid on time
Complaints management and improving customer satisfaction
Drive on ground distribution strategy for VodaBima
Support all VodaBima projects from Product development team to deliverance.
Responsible for churn management and improving customer renewals
Develop and maintain good relationship with Insurance partners

Key accountabilities

Follow-up with customers to submit claim documents on time
Align with Insurance partners for claims to be paid on time
Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
Conduct claim analysis and Reports.
Responsible for complaints management and improving customer satisfaction.
Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
Develop and drive the management of the on ground distribution team
Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
Develop initiatives to increase customer base
To coordinate and engagement a close relationship with the Insurance customers

Key performance indicators:

Growth of VodaBima services uptake by agreed percent.
Accurate and timely delivery & execution of action plans & initiatives

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights
Three years’ Experience in Insurance Claims handling.
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Able to challenge the status quo

Must have technical/professional qualifications:

Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project management knowledge and experience would be advantageous.

Skills

Modern Marketing Leadership
Product/Solution Proposition Strategy and Design
Pricing Design and Analysis
Data Analytics and Insights
Collaboration
Business and Commercial Acumen
Customer Centricity
Segment Strategy and Planning

CLICK HERE TO APPLY

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Insurance Executive – Admin

Full Time

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
Accelerate Insurance growth by enriching the products and service adoption
Ensure VodaBima Platform fee are paid on time by Partners
Overall accountability of VodaBima Customers Retention Strategy and churn management

Key accountabilities

Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
Perform competitor analysis and tactical initiatives to address the challenges
Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
Drive BTL strategy for VodaBima
Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Key performance indicators:

Overall VodaBima Growth as per the company target
Grow VodaBima Market and Value Share.
Accurate and timely delivery of the execution plans specified on the calendar
Quality of support and stakeholder alignment

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Able to challenge the status quo

Must have technical/professional qualifications:

Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project management knowledge and experience would be advantageous.

Skills

Modern Marketing Leadership
Product/Solution Proposition Strategy and Design
Pricing Design and Analysis
Data Analytics and Insights
Collaboration
Business and Commercial Acumen
Customer Centricity
Segment Strategy and Planning

CLICK HERE TO APPLY

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Cloud Data Engineer

Mwanza
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.

Purpose

To be confir The Data Engineer delivers through self and others to:

Load the data from local and group sources onto the shared platforms that are necessary for insight, analysis and for commercial actions;
Building applications that make use of large volumes of data and generate outputs that allow commercial actions that generate incremental value
Support local markets and group functions in obtaining business value from the datamed.

Key accountabilities and decision ownership:

Design and develop highly performant, scalable and stable Big Data cloud native applications
Source data from a variety of different sources, in the correct format, meeting data quality standards and assuring timeous access to data and analytical insights
Build batch and real-time data pipelines, using automated testing and deployment
Build transformations to produced enriched data insights
Integrate applications with business systems to enable value from analytic models and enable decision making
Define and implement best practices relating to cloud economics, software engineering and data engineering to ensure a well-architected cloud framework with data management practices built in to each design.
Work with the architecture team to evolve the Big Data capabilities (reusable assets/patterns) and components to support the business requirements/objectives
Research, investigate and evaluate new technologies and methods to improve delivery and sustainability of data applications and services
Make contributions to the process of defining best practice for the agile development of applications to run on the Big Data Platform

Core competencies, knowledge and experience:

Experience managing the development life-cycle for agile software development projects
Expert level experience in designing, building and managing data pipelines for batch and streaming applications
Experience with performance tuning for batch based applications like Hadoop, including working knowledge using Nifi, Yarn, Hive, Airflow and Spark
Experience with performance tuning streaming based applications for real-time data processing using Kafka,
Confluent Kafka, AWS Kenesis, GCP pub/sub or similar
Experience working with serverless services such as AWS Lambda
Relevant practical working development experience with AWS (or GCP) big data analytics services. This includes AWS Glue, AWS Athena, and AWS Step Functions.
Working experience with other distributed technologies such as CassandraDB, MongoDB, Elastic Search
Java and Python programming ability would be an advantage
Experience in metadata management, data modelling and schema management would be an added benefit.

Must have technical / professional qualifications:

3 year IT or IS degree or related field is essential
Degree in Computer Science , IT or Information System
Relevant cloud certification at professional
5+ years BI or related software development experience
Agile exposure, Kanban or Scrum

CLICK HERE TO APPLY

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Head of Fixed Solutions

Dar es SalaamPosted
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.

Purpose

To define, evolve and execute the Fixed Connect & Communicate portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability across Vodacom Business verticals. Defining overall execution of strategy and definition of the action plan to achieve the overall targets.

Drive continuous improvement in the performance of the portfolio across both Customer Experience (CXX) and profit and revenue improvement opportunities.

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Key accountabilities and decision ownership

Define the Strategy and Direction for the Fixed Connect & Communicate Products. Ensure portfolio complies with internal and external governance
Provide insightful & actionable performance insight on products and propositions
Meet and Exceed financial targets and KPI’s as defined by the VB Executive for the portfolio of services.
Responsible for overall commercial integrity of the portfolio of services.
Executive management and guidance to the team of portfolio and product managers
Provide a supporting role to the commercial business partners in sales, solution architecture, Support, marketing and finance.

Core competencies, knowledge and experience

Strong technical knowledge and background in terms of the services within the portfolio.
Substantial industry experience to strongly understand the competitive landscape and changing market forces.
Strong business acumen in terms of understanding ROI and investment protection
Leadership and people management experience.

Must have technical / professional qualifications