Data and CLM Manager Job At Airtel|Ajira Mpya June 2020


Data and CLM Manager

Airtel Tanzania PLC is looking for a suitable  candidate  for the Data and CLM Manager Position .The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also

ensuring implementation of customized programs to create stickiness of the existing base , resulting in reduced customer churn & higher usage.

Key deliverables;

1. Drive Data Hygiene

Ensure UnR programs are in place to drive data penetration
Develop programs to drive data users through the open market device selling outlets
Develop Data Commando Program for universities
Drive smartphone penetration through retail, franchise and open market
2 .Working with internal and external customers to drive end to end flawless implementation and execution

Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being

3. Drive innovation

Have 1 innovation a quarter
Drive Data VAS – selling a purpose to use data, not only the MB itself

4. Grow Data NPS

Make sure product awareness is driven on the ground through Brand and Sales
As few as possible calls to the call center and on social

Develop programs to drive gifting and promote word-by-mouth

5. Achieve the desired revenue from the base by designing and developing customized programs

6.To create customer base stickiness and hence reduce churn

Qualifications and Experience;

Bachelor Degree in Computer science or any other related filed
MBA in Marketing
Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
5+ years minimum working experience in telecommunications Industry in VAS
Experience on delivering multiple complex projects
MS office proficiency
Results oriented
Deadline for receiving applications is  21st June 2020.


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