Showroom Duty Manager

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Remuneration:	Market related
Location:	Cape Town
Job level:	Senior
Type:	Permanent
Reference:	#HCH-1690
Company:	HomeChoice

Job description

The ideal candidate for this role will be responsible for overseeing operations of HomeChoice showroom retail space in the absence of showroom manager, ensuring employee productivity, monitoring efficiencies of all processes and creating a positive work environment for all employees.

Key performance areas

Drive sales through effective sales techniques – utilising all tools made available i.e. call and collect
Ensure that sales targets are briefed at morning staff meetings, and that daily, weekly and monthly NSV and Intake targets are met
Ensure pricing is correct on product and ascertain customer’s ATB
Ensure that showroom is sufficiently merchandised and aligned to current catalogue product offering and that products are visually merchandised as
per the guidelines stipulated by the VM Manager, and that regular newness and stock change around is aligned to VM procedure
Ensure that stock represented on the floor is clean, and flawless in condition at all times
Manage click and collect stock room efficiently as per retail operations manual
Ensure that customers are greeted and acknowledged by a staff member on entering the showroom, ensure that staff ascertain the reason for visit and act accordingly
Ensure all terminals/POS are working, and orders can be facilitated effectively
Ensure that all orders are captured by close of business
Ensure all in-store communication – price talkers, catalogues, promotions, TV screens etc. are communicated accurately throughout the showroom
Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergencyprocedures to ensure staff are equipped to deal with any security issues
Ensure staff is aware of sales and account opening targets, continually drive these daily
Ensure staff follows Vetting/Account Opening, ATB, PSMS and all other procedures as detailed in the retail operations manual
Notifying sales team/stockroom assistant on goods to be moved to Showroom floor
Maintaining Stockroom according to Business standards
Reporting
People management

Qualifications and accreditations

Grade 12/matric or equivalent
A relevant tertiary qualification

Experience and skills

Working in the Homewares Retail Industry would be advantageous
At least three years’ experience in leading a team within a sales target driven environment (strong leadership and people management skills)
Competent in MS Office packages (Word, Excel, PowerPoint and Outlook)
Clear credit and criminal record
Must be available to work shifts, weekends and public holidays
Effective communication skills (verbal, written and presentation)

Attribute and behaviours

Ethical and professional self-starter with high energy levels
Excellent planning and organizational skills with a customer centric attitude
Natural leader with the ability to mentor and inspire
Deadline and target driven with great attention to detail
Excellent communication and motivational skills with the ability to communicate at all levels
Ability to work well under pressure and manage stress effectively
Adaptable, flexible with loads of initiative

Please note:

Online interviews will be taking place via Microsoft Teams

Qualifications and accreditations

Grade 12/matric or equivalent
A relevant tertiary qualification

Experience and skills

Working in the Homewares Retail Industry would be advantageous
At least three years’ experience in leading a team within a sales target driven environment (strong leadership and people management skills)
Competent in MS Office packages (Word, Excel, PowerPoint and Outlook)
Clear credit and criminal record
Must be available to work shifts, weekends and public holidays
Effective communication skills (verbal, written and presentation)

Attribute and behaviours

Ethical and professional self-starter with high energy levels
Excellent planning and organizational skills with a customer centric attitude
Natural leader with the ability to mentor and inspire
Deadline and target driven with great attention to detail
Excellent communication and motivational skills with the ability to communicate at all levels
Ability to work well under pressure and manage stress effectively
Adaptable, flexible with loads of initiative

Please note: