Senior Account Manager

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Job description

OVERVIEW OF JOB DESCRIPTION

The Senior Account Manager (Business Manager) is responsible for the efficient day to day operational management of clients. This role is responsible for ensuring a consistent level of service delivery and that clients receive value from Incubeta solutions and services. They are also responsible for supporting the account team including JNR Account Managers and Account Executives and will report into the Account Director or Business Director.

SO, WHAT IS A BUSINESS MANAGER?

The purpose of the role is to ultimately be responsible for the smooth running of the account – operationally, creatively and financially against approved solutions and is answerable on these points to the client and to the Account Director or Business Director.

The Business Manager will oversee multiple accounts across multi-disciplined Digital Media, Creative and Technology projects whilst being responsible for client communications.

This role requires a strong level of partnership and collaboration with external and internal stakeholders.

PLACE WITHIN ORGANISATION

• The bridge between the Client, Business Director and the Global operations team (Consultants & Media Managers)
• Reporting into the Account Director or Business Director

Requirements

Knowledge and experience

Imperative

• Four+ years of digital agency experience with a minimum of two years as a senior account manager is absolutely essential
• Proven approach to cross-functional, cross-agency and partnership collaboration
• Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential
• Brilliant multitasker
• Excellent presentation and communication skills
• Exceptional attention to detail
• Ability to review campaign results and identify opportunities for improvement
• A self-motivated go-getter who always strives to deliver the best possible results
• Flexible approach and independent attitude
• Ability to develop relationships – internally, with your team and externally, with our clients
• Ability to work under intense pressure
• Experience with Google Marketing Platform technology
• Own transport and driver’s license

Advantage:

• Knowledge of digital transformation projects
• Experience on Podio, Basecamp, and Slack
• Mobile experience
• Google certifications that are up to date

Tasks:

• Day to day management of multiple client relationships – Is the initial client ‘go to’ to manage most requests or issues.
• Working with clients on new and existing briefs to ensure delivery of efficient and contractually agreed solutions.
• Scoping projects and managing delivery against always-on/monthly budgets or projects
• Invoicing and administration incl creating and issuing CEs, receipting of PO’s, monthly client billing and invoicing. 
• Administration when applicable incl contact reports, status meeting minutes
• Disseminate information to the internal client service team and operation teams using tools such as Podio and Basecamp.
• Daily management of projects, both internally and externally, within budgets and timelines
• Drive and coordinate plans and projects with consultants, media managers and other staff members working on the same accounts
• Working with partner agencies to deliver cohesive campaigns/strategies
• Ensuring the completion of all weekly and monthly reporting 
• Present insightful client reports with learnings in Weekly and or Monthly reviews with clients
• Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
• Effectively manages and coaches the more junior members of the account management team.
• Delegates effectively and appropriately – Upwards to the business director, as well as downwards, and to other departments

Key competencies and work ethic

• Positive influence – a positive team member who keeps the other team members motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture. 
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. 
• Meticulous – while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I’s and cross the T’s. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organisation is key on these portfolios.
• Time management – identify the urgent & important tasks and priorities to ensure delivery to the client and other stakeholders. 
• Interpersonal skills – we want someone who can build relationships both internally and externally. As the day to day point of contact between Incubeta, client and partners, this person would need to have strong leadership qualities. 
• Solutions driven – we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome 
• Financial acumen – this includes but is not limited to management of invoices, POs, managing project budgets.
• Strategic mindset – these portfolios have a strong focus on media, creative and technology and it is critical to ensure understanding of the client strategy to formulate a solution offering to achieve the client’s business goals.

If you believe that you are the ideal candidate for this position, please send through your cover letter and current CV to Caryn at [email protected]. (Please take note that if you do not receive a response from us within two weeks of submitting your application, consider your application as unsuccessful)

We look forward to hearing from you!

Apply by email
Caryn
[email protected]

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