New vacancies at NBC Bank in November 2026 offer an opportunity for qualified professionals seeking banking jobs in Tanzania. The available position is Relationship Manager Micro SME, a role focused on business growth, Micro-SME lending, customer relationship management, product development, credit analysis, and risk management. Candidates with a relevant bachelor’s degree and at least three years of banking experience are encouraged to review the qualifications and application instructions before applying.
Position: Relationship Manager Micro SME
Job Summary
Responsible to drive business growth from Micro-Small & Medium Enterprises (Micro-SMEs) Segment in-line with Bank’s Policy, Procedures and Strategy.
Job Description
Key Accountabilities:
Business Growth
- Develop and maintain business relationship with existing and potential customers and act as Bank’s key contact person to Micro-SME customers
- Assist branches to identify, negotiate business opportunities to grow business portfolio in line with annual business targets
- Initiate and conduct customer engagements such as focus groups, customer forums, workshops aimed at identifying customer needs, building and strengthen relationships with customers, customer retention and customer loyalty creation
- Engagement with various stakeholders to ensure growth of Micro-SME business and that Bank’s interests are properly represented and safeguarded
- Manage sales leads through the entire funnel, ensuring consistent pipeline progression from first touch to contract maturity across all branches.”
- Participate in developing business operating flows, procedures and processes.
- Support Manager Micro-SME lending on soliciting and managing guarantee funds to enhance security cover to Micro-SME loan portfolio.
- Support branches in credit structuring and appraisal of Micro-SME loan applications to ensure facilities are granted according to Bank’s Policy and Procedures
- Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and target
- Support branches to solicit deposits from Micro-SME customers to meet Retail liability targets
- Benchmark bank’s products and services to that of competitors in the market and advice improvement whenever needed.
- Explore, initiate and nurture emerging business leads/opportunities for growth of Micro-SME business across branches.
- Monitor and ensure Micro-SME loan portfolio quality is within the acceptable risk levels.
- Perform other duties as may be directed or assigned by his/her supervisor
Product Development
- Collaborate with Product team in enhancing and developing new products to suit Micro-SME customers and ensure training and launches are done in accordance with Bank procedures
- Monitoring efficiency and effectiveness of Micro-SME product, review performance and recommend corrective measures accordingly.
- In collaboration with Product team, review and advise on proper pricing of Micro-SME products to remain competitive in the market.
- Develop and maintain a product catalogue for Micro-SME business
Risk Management
- In collaboration with Credit Unit, participate in review of Credit Policy, Procedure Manual etc to accommodate market, industrial and regulatory changes in Micro-SME lending business
- Address Risk, Compliance or Audit issues related to Micro-SME business in the Bank
- Ensure compliance with Micro-SME procedures in all business engagements
- Assist branches to monitor performance of Micro-SME portfolio and undertake or recommend appropriate intervention to ensure it performs in line with approved performance indicators and targets
- Assist branches to ensure compliance with loan covenants.
- Participate in developing business operating flows, procedures and processes
Education and Experience:
Education required
- Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking Certification will be an added advantage.
Experience required
- At least 3 years of working experience in Banking Industry
- Experience in Micro-SME lending in Financial Institution will be an added advantage.
- Significant understanding of Micro-Finance Lending business with proven success in developing client relationships and delivery of solutions to the bottom of the Banking Pyramid.
Other Relevant Requirements
- Ability to work under pressure in complex environment including travelling to upcountry
- Sound understanding of Microfinance products and services
- Self-motivated, innovative with ability to initiate and lead change.
- Excellent knowledge of Banking operations and financial markets in Tanzania
- Well-developed analytical, quantitative and problem-solving skills.
- Credit structuring and analysis skills
- Excellent communication (English and Kiswahili), numerical, analytical and report writing skills
- Strong computer skills; proficient in outlook, word, excel and power point
- Managerial and leadership skills (Analytical, Conceptual and resourcefulness)
- Strong interpersonal and networking skills for both internal and external customers
- Ability to prioritize effectively and execute tasks in a high-pressure environment
Skills required
Technical skills
- Analytical skills (business & credit)
- Financial analysis
- Credit Management
- Problem-solving & decision making
- Selling and negotiation
- Written and verbal (Presentation) communication.
- Customer relationship Management
- MS Office (Excel, Word, PowerPoint)
Behavioral skills
- Critical thinking perspective
- Good interpersonal, teamwork/networking with internal and external customers.
- Ability to organize and manage stakeholders’ engagements.
- Leadership qualities (innovative, creative, change champion)
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to work with minimum supervision
Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Banking Knowledge (Meets all of the requirements), Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements),
Digital familiarity (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)
