Job Vacancies at CRDB bank December 2022

 JIUNGE NASI WHATSAPP TU FOLLOW. BONYEZA HAPA

Job Vacancies at CRDB bank December 2022

CRDB bank jobs December 2022

Job Tittle: Senior Manager; Diaspora Banking

Reporting line- Head of Consumer Banking

 

Job Summary

Job Vacancies at CRDB bank December 2022 The purpose of the role is to drive the business growth and management of the Diaspora Banking Business in CRDB Bank in connection with Tanzanian Embassies, diaspora associations and the ministry in ensuring strong and sustainable relationship that brings more business. Responsible for the strategic positioning and growth of diaspora banking. Provide leadership, manage and build a growing customer base with strong relationship for both potential and existing prospects Tanzanian Diasporas. Create awareness of bank products relevant to diaspora and promote account opening, accounts funding, usage, and savings. Responsible for cross-selling and upselling of other products and services to this diaspora segment. Manage sales campaigns for all promotions and campaigns for Diaspora products and services in Tanzania and abroad.

 

Key responsibilities:

  • Manage and monitor diaspora banking business by ensuring customer base growth, deposits, income, facility utilization and usage of other relevant bank products and services.
  • Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products.
  • Develop and maintain relationships with all diaspora banking business partners in-country and outside the country.
  • Develop and lead the implementation of diaspora banking sales strategy by providing coordination between departments and business partners for better sales results.
  • Oversee and evaluate customer relationship management to ensure existing customer retention and onboarding of new customers.
  • Manage and review customer complaints from time to time and provide reliable feedback and solutions to the raised concerns.
  • Strategically, work with other bank departments to remove all customer’s pain points and give an enhanced customer experience to the diaspora segment.
  • Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank focus with targeted presentations.
  • Analyse market intelligence across global markets and work with product development teams to achieve desired customer needs and wants.
  • Lead and champion the change toward sales culture in all direct reports and across the unit.
  • Manage Diaspora customer requests/transactions in compliance with Bank’s operational guidelines and procedures with zero tolerance for operational risk & frauds.
  • Oversee direct report performance review and ensure constructive feedback.
  • Execute marketing and sales initiative in the Diaspora markets and segment locally and internationally to present the Bank.
  • Manage and monitor Performance Management for the portfolio against targets.
  • Support, train and coach branches and other Units staff on Diaspora business to create synergy and enhance sales culture.
  • Responsible for all KYC requirements and on-boarding process.

 

Other Responsibilities:

       People Management Functions:

  • Actively build the capacity of all direct reports through engagements, trainings, coaching,
  • mentoring and evaluation.

      Customer Focus Functions:

  • Customer centric in all products and services
  • Highlights customer pain points and resolve them timely
  • Develop and manage an appealing customer value proposition (CVP)
  • Ensure that customers are aware of the products and services offered by CRDB

       Business Functions:

  • Responsible for product and unit profitability
  • Development, implementation, and management of consumer liabilities products
  • Monitor and analyse product performance on monthly basis
  • Prepare various reports and business proposals for management approval
  • Perform all other duties as assigned by your line manager

Experience, Knowledge and Skills Requirements

  • Bachelor’s Degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.
  • A minimum of 5 years of experience in sales with good knowledge, and exposure in Diaspora and Premium.
  • Good understanding of Financial Products and business principles related to banking in Tanzania.
  • Analytical, problem solving and decision-making skills.
  • Demonstrator of high integrity and trust.

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

Job Tittle: Inventory Support Officer

Reporting Line- Supervisor; Inventory Management

Department- Real Estate & Facility Management

Job Summary.

Responsible to ensure that stocks of the Bank and assets are well maintained with proper registers and also ensuring all incomings and outgoing assets are having appropriate Bank documentation.

Key responsibilities:

  • Preparation of stores (CAPEX) reports and submission to the Line Manager (weekly and monthly).
  • Ensure all bin cards are in good order as per inventory management policy.
  • Receiving all incoming goods from suppliers with all necessary documents (Purchasing Order (PO) and delivery note).
  • Maintain CAPEX register of all outgoing/incoming items.
  • Handling of all items and stoke in store.
  • Record all issued and incoming materials.
  • Receiving and issuing of items in the SAP system.
  • Perform all other duties which will be assigned by the Line Manager.
  • Maintain arrangements and cleaning in Stores.
  • Document management (LPO, GRN, Invoices, Store Issue Note and Bin Cards).
  • Maintain Keys management, and Stores safety procedures and policy.

Experience, Knowledge, and Skills Requirements

  • Bachelor’s Degree in Business Management, Procurement or related fields.
  • Minimum of 3 years of working experience in Store management, Procurement or relevant experience.
  • Proven experience in big stores managements.
  • Working knowledge of inventory management software (e.g. SAP).
  • Ability to accurately track inventory and create reports.
  • Reliable and trustworthy.
  • Problem-solving and analytical skills.
  • Attention to detail.
  • Flexibility to get involved in all aspects of information provision.
  • Negotiation skills to persuade senior colleagues to follow agreed Facility Management procedures.
  • High level of integrity.

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

Job Tittle: Manager; Facility – (Eastern zone, HQ & Subsidiaries)

Reporting Line- Senior Manager; Real Estate & Facility Management

Department- Real Estate & Facility Management

Job Summary.

Responsible for the good maintenance of all properties including HQ building, Eastern zone and Bank’s subsidiaries, plan and manage all cost effective Facility initiatives.

Key responsibilities:

  • Supervise and assess all activities for Zonal Facility Specialists (ZFS), Construction and Renovation Specialists (CRS) and Facility Support Specialists.
  • Plan and supervise all minor projects within the respective portfolio.
  • Ensure PPM (Planned Preventive maintenance) is well planned and executed for all the critical equipment and services in each branch/building.
  • Responsible to ensure all assets from Zones/respective Cluster are well handled, highlighting the ones to be disposed or relocated.
  • Maintenances of key systems in the new HQ, Eastern zone and Subsidiaries.
  • Manage the site acquisition and disposal processes, and ensure the Bank is not encountering any penalties due to delays or changes in Business priorities.
  • Manage all Facility Related Governance requirements in the Cluster, (ie all Taxes, OSHA, Licenses and other statutory duties)
  • Ensure proper management of working spaces for the Bank’s business use.
  • Conduct a conditional survey to assess the look & feel as well as the quality of properties and propose a cost-effective solution in areas with issues.

Experience, Knowledge, and Skills Requirements

  • Bachelor’s Degree in Property and Facilities Management, Land Management and Valuation, Business Management, or related fields.
  • Minimum of 4 years of working experience in facility management or related exposure in financial institutions.
  • Professional Qualifications like (Civil Engineering, QS etc) will be an added advantage.

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

Job Tittle: Supervisor, Inventory Management

Reporting To: Manager, Inventory & Records Management

 

JOB PURPOSE

The inventory supervisor has the duties to ensure that the stocks of the bank are managed well. The role holder will be required to take steps to decrease the excess inventory as well as ensure that enough stock is available to meet the daily operational requirements.

 

KEY RESPONSIBILITIES:

  • Devise ways to optimize inventory control procedures
  • Inspect the levels of business supplies and raw material to identify shortages; and address the shortages proactively.
  • Ensure record daily deliveries and shipments are reconcile with the inventory
  • Preparation of Stores Report and submit to the Manager Inventory and Records Management on weekly and monthly.
  • To make sure all bin cards are in good order as per inventory management policy.
  • Ensure all incoming Goods from Suppliers are with all necessary document (Purchasing order (PO) and delivery note)
  • Ensure both Capex and Opex registers are well maintained for all outgoing/incomings items.
  • Ensure all received and issued items are in SAP system.
  • Ensure timely replenish of stock to avoiding insufficiencies or excessive surplus
  • Collaborate with other employees in the inventory and other staff to ensure business goals are met
  • Report to upper management on stock levels, issues etc.

 

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

  • Bachelor’s degree in BSc/BA in business administration. logistics or relevant field in any recognized University
  • At least 5 years of work experience
  • Relevant qualifications (e.g., CPIM) will be Added advantage
  • Experience in Banking/Financial institutions will be an added advantage
  • Problem-solving and analytical skills.
  • attention to detail
  • Flexibility to get involved in all aspects of information provision.
  • High level of integrity
  • Pro activeness and innovative in problem solving
  • Proven experience as inventory manager or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Working knowledge of inventory management software (e.g. SAP)
  • Ability to accurately track inventory and create reports
  • An analytical mind with strong math skills
  • Excellent organizational and planning skills
  • Outstanding communication and interpersonal abilities
  • Reliable and trustworthy

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

Job Tittle:  Guest Relations Officer

Reporting To: Building Caretaker

JOB PURPOSE

The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.

KEY RESPONSIBILITIES:

  • Receive and greet all visitors in a professional and warm manner
  • Collect and distribute all incoming mail and courier items
  • Provide excellent customer service to both internal and external clients
  • Provide basic and accurate information in-person and via phone/email
  • Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
  • Assisting clients in finding their way around the office, whenever required
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Assist in any ad-hoc duties, projects, and activities as and when required.
  • Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Executes all administrative tasks to the highest quality standards.

 

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

  • Bachelor’s degree in public administration from recognized University.
  • Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
  • At least 2 years’ experience in Front Office duties
  • Experience in Banking/Financial institutions will be an added advantage.
  • Problem-solving and analytical skills.
  • Attention to detail
  • Flexibility to get involved in all aspects of information provision.
  • Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
  • Computer literacy especially MS Office, Excel, Outlook etc.
  • High level of integrity
  • Focus and Compliance
  • Professional attitude and appearance
  • Pro activeness and innovative in problem solving

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

Job Tittle: Senior Manager; Business Support Services

Reporting Line- Manager; Core Banking Support

Department- Information & Communication Technology (ICT)

Job Summary.

Responsible for deployment, support, configuration and maintenance of Core Banking System application to ensure systems availability with uptime of 99.9% in supporting banking operations.

Key responsibilities:

  • Deployment, support, and maintenance of Core Banking system application to ensure the application is effectively utilised, efficient, and available 24Ă—7 with an uptime of 99.9 % to support banking operations at all times.
  • Support and perform system customization, configuration, tests and implementation of patches or upgrades to ensure system availability to businesses and suggestions for improvements.
  • Identify, analyze and resolve reported system problems that occurred and coordinate with the 3rd party support for solutions required escalation and resolve within SLA i.e. including troubleshooting, RCA, implementing bug fixes and resolving incidents in Service Manager escalated from Level 1-Service Desk.
  • Coordinate DRP/BCP of core banking system testing and provide reports for ensuring compliance to comply with IT policy.
  • Participate and provide deliverables and contribute to the Bank strategy related to the ICT department to ensure that plans are developed and implemented in line with clear business objectives and goals that support the overall Bank strategy.
  • Participate and provide deliverables in the review, development, monitoring and control of the budget for the unit and monitor the budget of the unit to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
  • Perform & support EOD/EOM/EOY activities and make sure the system is online to business with the given SLA.
  • Support of Core Banking Upgrade/Replacement to ensure compliance with bank and regulatory requirements during the implementation.
  • Proactively monitoring CBS & Core Apps services to ensure standards quality of functional specifications developed and quality of System Integration Test performed before handover to the User Acceptance Test (UAT).

Recommendation=> Matokeo ya Kidato cha nne Tanzania 2022/2023 

  Tazama  Hapa =>  Matokeo ya kidato cha pili 2022/2023

Experience, Knowledge, and Skills Requirements

  • Bachelor’s Degree in computer systems, technology or any related field from an accredited institution.
  • Minimum of 2 years in core banking system support, projects, and user acceptance test.
  • Experience in working in a deadline-oriented incident management environment managing multiple issues simultaneously.
  • Ability to work effectively in a dynamic, collaborative, and fast-paced atmosphere.
  • Experience in managing Back up / Recovery processes and Systems / Business Continuity.
  • Technical interaction with vendors, contractors, and other stakeholders.
  • Technical knowledge of Core Banking Systems, administration, systems backup and support.

APPLICATION INSTRUCTION: CLICK HERE TO APPLY

 JIUNGE GROUP LETU LA TELEGRAM. BONYEZA HAPA

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