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Dar es Salaam
DCB Commercial Bank
Job Opportunity at DCB Commercial Bank Plc Tanzania – Head of Personal Banking June 2022 DCB Commercial Bank Plc is a private commercial bank dedicated at uplifting the standard of living of low, middle income people in Tanzania for more than 20 years now. In 2008 it became the ļ¬rst bank to be listed in the Dar es Salaam Stock Exchange (DSE). The Bank has a total of 9 branches, with 8 branches in Dar es Salaam and 1 branch in the city of Dodoma.
In line with the current strategy, we are looking to recruit a dynamic and innovative Head of Personal Banking with out- standing integrity and good record of achieving growth, maintaining sustainability and enforcing accountability.
The Head of Personal Banking should possess excellent communication skills with a solid knowledge of banking processes. sales and customer service experience. Expertise in managing person- al, micro and small business accounts and building long-term relationships with customers.
Key Responsibilities
- Developing, executing and monitoring strategic and tactical business plan;
- Developing and document work plans and ensure timely implementation and evaluation of the plans and projects;
- Using data to determine who to partner with, and where to establish service outlets and place agents;
- Maintaining quality service to customers and ensuring attaining of a positive and high net promoter score;
- Implementing eļ¬ective customer retention and loyalty programs; Ensuring all support systems and infrastructures are maintained and are being utilized optimally;
- Periodically reviewing and amending existing policies, operational systems, procedures to ensure strong internal controls;
- Identifying operational and other risks in the function and ensure they are mitigated;
- Developing strong service-based culture teams;
- Identifying skills needed and facilitate continuous training to enhance productivity.
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Qualifications and Experience
- Bachelor degree in any business-related ļ¬eld; Masterās degree will be an added advantage;
- Five yearsā sales experience in ļ¬nancial services with extensive knowledge of personal banking products;
- Credit analysis and eļ¬ective communication skills;
- Ability build and maintain strong relationship with customers, partners and agents.
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MODE OF APPLICATION
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certiļ¬cate, and names of three referees with their contacts, quoting reference number DCB-COM-06/2022 on the subject of the email. To be considered, applications MUST be submitted through [email protected].tz not later than 01 July 2022. Hard copy applications will not be accepted
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