Talent Acquisition Lead at Airtel Tanzania
Responsible to drive Channel/ agent productivity through enabling alternative servicing channels ( TRUST Branches, Bank to Agents, ATM , Launch products that drive Agent liquity/Channel Float increase ,Improve User experience and drive commission optimizing for profitable AM business

Responsibilities

• Drive AM Channels/ agents productivity through enabling alternative servicing channels
• Drive Agent Servicing from Trust Branches
• Drive Bank 2 Agent Wallet
• Drive Agent Wallet 2 Bank (Liquidation)
• Build ATM Cash-out for Agents
• Support AMB customer footfall
• Trade Marketing for Agent Branding
• Build Agent Communication channels for agent education on new products
• Agent LIQUIDITY products – Float advance
• Agent experience (Commissions)
• Agents experience (USSD channel)
• Agents Experience (Products & Services)
• Analysis – dormant agent base
• Address Agent-Agent mis-use
•  Monitor AM Distribution KPIs

Analysis, reporting, and optimization of AM Distribution within the organization

• Performance analysis and reporting. Working with MIS teams to track and analyze impact of all Agents Incentives, market trends and revenue generating initiatives and take relevant action.
• Ensure delivery of all financial targets including revenue & margin. Represent Airtel’s position and vision in Tanzania Corporate and Emerging market communities.
• Lead and drive engagement with the multi-level, cross-functional stakeholders – Airtel Group, Airtel Tanzania, Airtel Business to strengthen commercial and financial analysis in roadmap decision and implementing consumer & enterprise products & enablers.
• Develop the respective business cases required for approval and the delivery of new products and services for the consumer/ enterprise segment.
• Support the team’s market research and competitive positioning analysis together with sales, marketing and product development teams.
• Review and enhance the defined Channel/Agents Commission for new & existing Merchant products

Maintaining competitive market positioning through market research

• Market intelligence. Keep track of all Agent Channel trends, innovations, events and market dynamics in the M-commerce landscape to ensure the Airtel Money brand remains on edge.
•  Proactively research and investigate functionality suitable for the local market, understand prospective Agents’ needs and discuss with key stakeholders to obtain buy-in and develop a strategic product proposal using all relevant information.
• Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas for agents
• Work closely with marketing to identify appropriate go to market messaging for specific for all AM Distribution Channels.

Qualifications

• Bachelor degree in Marketing,Finance,Business, Commerce or any other related field
• Masters Degree in Business Administration is an added advantage
• 5 years business experience in a sales role in Financial services/Telecomm with exposure to all commercial discplines.
• Telecoms/Mobile money product sales experience is preferred
• Excellent Negotiation skills
• strong communication skills
• Good business acumen and enterprenuerial
• Good understanding of the Tanzanian Market
•  Commercially astute
• Planning Skill
•  People Management Skills

Other Behavioral requirements

• Ability to innovate and deliver value to business at multiple levels
• Ability to manage an outsourcing partners to deliver business solution
• Ability to motivate and lead
• Integrity
• Building and nurturing partnerships
• Delighting the customer
• Facilitating change and innovation
• Excellent communication skills