How To Recover Your Forgotten SASSA Phone Number If you forget your phone number you have registered on sassa grant follow the steps on this article.
The Required Documents to recover the SASSA phone number
To begin the phone number recovery process, it is essential to have the following necessary documents:
- ID Card Document
- Application ID or Reference Number
- New cell phone number (if updating)
After you have both of them, you can begin the process of recovering your forgotten phone number.
Steps You Need to Follow to Get Your Old Forgotten SASSA Phone Number
There are various reasons why you may wish to change your mobile number for your SASSA grant. Some common reasons include:
- You have switched mobile network providers (for example you changed from MTN to Vodacom, or CellC to Telkom)
- You have lost of damaged your previous SIM card or your personal circumstances have changed
- Your mobile
- phone has been lost or stolen
- You applied for the SRD grant with someone elses cellphone and no longer have contact with this person
How to change your cellphone number on your SRD Grant?
1. First, you will need to visit the SASSA SRD grant contact details page
2. Enter your ID number (without any spaces)
3. Enter your Application ID (if you do not know your application ID, read below on how to find it)
4. Click the “Submit” button
5. Enter your email address and new cellphone number
6. Click the “Submit” button
7. Select the reason you would like to change your cellphone number on your SRD grant (options include “cellphone stolen or lost”, “used someone else’s mobile number to apply and now cannot get hold of that person”, “another reason why you no longer have access to the mobile number you applied with”)
8. You will receive an OTP to your new cellphone number – enter the OTP you received
9. Click the “Submit” button
That’s it – your contact details have now been updated.
How to change your SRD phone number without an application ID?
An application ID (AppID) is a unique 6 digit identification number that is assigned to each SRD Grant application, used by SASSA for tracking purposes and processing the application.
This number should be kept in a safe place, but in the instance that you cannot find your application ID, this is how you can retrieve it:
1. Visit the SASSA SRD grant status check page
2. Enter your ID number (without any spaces)
3. Enter your cellphone number which you used to apply for the grant (your old cellphone number)
4. Your Application ID will appear in the first line
Frequently Asked Questions (FAQs)
Can I see my full SASSA registered phone number online?
No, SASSA only shows partially hidden numbers for security reasons.
What should I do if I forgot my SASSA phone number?
Check old SMS messages or request a number update on the SRD system.
Can I recover my number without visiting SASSA?
Yes, sometimes through the official SRD website or online status check.
What if I lost my SIM card?
You should request a phone number change.
Can SASSA give me my old number?
No, but they can verify or help you update it.
How do I change my SASSA phone number?
Through the official SRD portal using your ID number.
Do I need my old number to update a new one?
Not always, but verification via ID is required.
Why is my OTP not received?
It may be sent to your old number or due to network issues.
Can I visit a SASSA office for help?
Yes, you can get assistance in person.
What documents are required to recover my number?
Your ID number and application details.
Is changing my SASSA number free?
Yes, it is completely free.
Can someone else recover my number for me?
Only with proper authorization and ID details.
What if my application cannot be found?
Double-check your details or visit SASSA office.
Will changing my number affect my grant?
No, it only updates your contact information.
How long does number update take?
Usually a few minutes to a few days.
Can I use any phone number?
Yes, but it must be active and accessible.
What is the safest way to manage my SASSA number?
Keep it active and never change it unnecessarily.
Can I have more than one SASSA number?
No, only one registered number is allowed.
Where can I get official help?
From SASSA offices or their official communication channels.
What happens if I never recover my number?
You may lose access to updates unless you update it.
