Our global network of passenger and cargo services centres on New Zealand. Before COVID-19, we flew more than 17 million passengers every year, with 3,400 flights per week.

Our driving purpose is all about people. We’re here to ‘Enrich our country by connecting New Zealanders to each other and New Zealand to the world’.

The symbol of our character

Resilient core domestic business

Our resilient core domestic business provides us with a competitive advantage. We fly people and cargo between twenty New Zealand regions. As an airline we’re committed to keeping all New Zealanders connected. That’s reflected in our new, larger aircraft and our upgraded regional lounges.

Our customers rely on us, and know they can trust our renowned Kiwi service culture. Our commitment to our customers drives strong brand health and employee engagement. Our strong corporate brand continues to drive increased loyalty from our customers.

Pacific Rim and beyond

We have a strong Pacific Rim strategy. We have direct flights to all of our nation’s major Pacific Rim partners. Our revenue-sharing airline alliances expand our coverage even further. We have strong relationships with alliance partners across key international markets, including the United States, Singapore, Hong Kong and China. This gives our customers simple, seamless travel across the globe.

Rewarding our customers with Airpoints™

Airpoints is seen as the most valuable loyalty programme in New Zealand. Airpoints allows members to earn Airpoints Dollars™, the world’s easiest and most transparent loyalty currency. Our members earn by travelling with us and spending at our retail partners. Flights also earn member Status Points, for VIP benefits in the air and on the ground. Airpoints has driven strong membership growth. The programme has about 3.5 million members. This massive database helps us understand our customers and their travel needs.

Focused on sustainable cost improvements

Our modern fleet drives strong cost savings. Our aircraft have an average seat weighted age of 7.1¹ years. Our fleet consists of modern fuel-efficient aircraft, across fewer aircraft types. This lowers our operating costs, thanks to better fuel efficiency and significantly reduces our maintenance costs.

Investment-grade financial strength

Until the impact of COVID-19, we have been profitable throughout the economic cycle. We delivered positive earnings from 2003 to 2019. We paid dividends to our shareholders every year since 2005. As the world slowly returns to normal, we expect our business to do the same.

In good times and bad, we have kept a disciplined approach to capital allocation. It underpins our ability to generate strong returns, even in difficult times.
We have a credit rating of Baa2 from Moody’s, with a stable outlook. This places us amongst the top airlines in the world.

Manage your flight booking

You can often make changes to your booking online. All you need is your six character booking reference ending in “H”.

• Check to see if your booking has been held in credit
• View, change and cancel your bookings
• Add an extra bag or two to your baggage allowance
• Choose your seat
• Order or change your special meal
• Request a copy of your electronic ticket
• Confirm your contact details so we can keep you updated