How to File A Claim with FedEx
How to File A Claim with FedEx The procedure of filing and having your FedEx claim resolved might be difficult. With over 8.5 million shipments per day, it is not unusual for some parcels to be lost or damaged in transit.
Methods for FedEx Claim Submission
Fortunately, FedEx has made it easier for customers to file various claims and track down lost items and report damages. If your package experiences concealed partial or complete loss, damage, delay, or collect-on-delivery (C.O.D.) money that was not received, as a customer, you should make a claim within 21 days of the delivery date.
You have nine months from the ship date to register a claim for any non-delivery or incorrect delivery of your shipments.
FedEx Claim Processing Time
How long does it take to process my FedEx claim, you might be wondering. The average processing period for a FedEx claim is 7 to 21 business days. However, if more paperwork is needed for the investigation, it can take longer.
Documents Needed to File a Claim with FedEx
A FedEx claim can be submitted online. However, in order for the issue to be looked into and resolved, you will require supporting documentation. You’ll need the following paperwork to do that:
- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
- Photos of the package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) – Expense statement
The claim can be filed online, it can be filed by filling out and emailing a downloadable form. Regardless of how you file a claim, the following method can be used to check its status.
Tips for Filing a Claim with FedEx
You can file your FedEx claim online, by mail, or by fax. Whichever method you choose, you need to have these tips in mind.
File promptly
Within 60 calendar days of the shipment date for domestic goods and 21 calendar days of the shipment date for international packages, you must submit your claim for missing or damaged contents. Within nine months of the shipment date, claims for undeliverable or lost shipments must be submitted.
Be prepared
You will need your tracking number to submit a claim online.
Attach supporting documents
You can file a claim and include supporting documentation or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.
How to File a Claim with FedEx Online
To get started with your claim, follow the procedures outlined below.
Complete the Online Claim Form
- Enter your tracking/PRO number
- Select your claim type
- Complete the online claim form.
Attach supporting documents
- Scan and attach all your supporting documents (see supporting documents above).
For Freight claims, please send supporting documents to [email protected].
Submit your online claim form
- Review your information, submit the claim form, and print the case number page for your records.
Schedule an inspection or conduct your own
FedEx will notify you if your claim requires an inspection. Maintain the shipment’s original packaging (including cartons and contents) for inspection and keep them until your claim is resolved.
Additionally, you can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Simply download and complete the Inspection Report (400 Kb PDF). Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report. Submit online or email the completed report and images to the email address indicated on the form.
Track your claim status
Thereafter, you can track your FedEx claim status.
Wraping Up
Filing your FedEx claim has been simplified. However, to shorten your claim processing time, it is best you attach all the supporting documents to your claim application. For international claims, the processing time may be longer.
