How to Check FedEx Claim Status
How to Check FedEx Claim Status A FedEx claim can be submitted online. The claim can be submitted online and covers up to 200 products at once. You can file claims for both local (inside the country) and international (to or beyond the country) shipments, but you will need to include supporting documentation.
FedEx Overview
Founded in 1971, FedEx is an American conglomerate holding company focused on transportation, e-commerce, and business services. The company is best known for its air delivery service, FedEx Express.
FedEx Claim Processing Time
You might wonder how long does it take to process my FedEx claim? Generally, the FedEx claim processing time is between 7-21 business days. However, it may take longer if additional documentation is required for investigation.
Documents Needed to File a Claim with FedEx
You can file a claim with FedEx online. However, to do so, you will need supporting documents for the case to be investigated and settled. To do so, you need the following documents;
- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
- Photos of the package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) – Expense statement
The claim can be filed online, it can be filed by filling out and emailing a downloadable form. Regardless of how you file a claim, the following method can be used to check its status.
FedEx Claim Tracking Number
FedEx emails you when you submit a complaint to let you know that it has been received. A tracking code or number is contained in the confirmation email. The claim must be tracked using this number. Make sure all supporting documentation is included with the claim before calling FedEx customer service if you’ve submitted a claim but have not gotten a confirmation email.
How to Check FedEx Claim Status Online
To check the current status of your FedEx claim, follow the procedure outlined below;
- Visit the FedEx claims website.
- Sign in with your FedEx account.
- Go to the My Claims tab.
- Use the filters to find your claim.
- Go to the Reports tab to view reports for your claims.
Wrapping Up
You may track the status of your claim, but FedEx doesn’t provide a specific time frame for when one will be settled. The period may be significantly longer than usual for claims that are international. FedEx will have to go through several processes to resolve accusations from abroad. Local (national) claims might be resolved more quickly. A settled claim does not always entail that FedEx will pay you back for the damaged item. Your claim may not always result in money being reimbursed if it does not discover an issue with its delivery procedure and there is no evidence to show the item was damaged during transportation.
