Vacancies in Pretoria International Organization for Migration-Regional ICT and Database Officer

Vacancy/Reference Number: VNSARO2020/02
Position title: Regional ICT and Database Officer
Position grade: NOA (UN Salary scale for National Officers in the
Republic of South Africa)
Duty station: IOM Regional Office in Pretoria
Appointment Type: Fixed Term, One year with possibility of extension
Closing date: 18 December 2020

Under the overall supervision of the Regional Director for Southern Africa the direct supervision of Senior Regional Resource Management Officer (SRRMO) and in close coordination with the staff of the Regional Migration Data Hub (RMDHub) for Southern Africa, the incumbent will oversee ICT support to IOM operations in the Region and assist with the coordination and implementation of the RMDHub and Displacement Tracking Matrix (DTM) data management initiatives.
In particular, the Regional ICT and Database Officer support will include the following: ICT Support:

1. Support and monitor the implementation of the Regional ICT Strategy and corresponding action plans pertaining to the Region and its alignment with the overall Regional and Global ICT strategy.
2. Provide technical guidance, and support to the Country Offices (COs) ICT Teams; and participate in recruitment process of ICT staff in COs. Support CO ICT staff in evaluating, identifying, and reporting on resources required (human or financial) and specific ICT requirements in the region
3. Promote synergies, harmonization, and alignment of the ICT activities in the Region and globally.
4. Promote and support Regional ICT resources sharing, aimed at streamlining ICT support and improving overall efficiencies of the ICT Team. Participate in the development and implementation of multi-country ICT projects.
5. Ensure appropriate coordination and information sharing within the Regional Office and with ICT Central Teams on ICT activities and projects/ programmes.
6. Contribute to raising awareness and building the capacities of IOM staff about new technologies, ICT initiatives and projects.
7. Support the technical implementation for projects with significant ICT component developed by COs in the Region and ensure that the ICT component of endorsed projects are consistent with the ICT Strategy, policies, and relevant instructions
8. Provide technical and administrative support and guidance to mission management for the adequate planning and provision of ICT systems, services and equipment.
   2
   Regional Migration Data Hub Support (RMDHub):
9. Support RMDHub and DTM activities with IT-related aspects of Information Management initiatives and coordinate the development, design and maintenance of databases and data collection and storage tools to facilitate a regular and reliable integrated mechanism for information management across RMDHub and DTM activities.
10. Ensure the process of data cleaning, consolidation and harmonization within RMDHub and DTM country, regional and global databases in line with HQ’s DTM methodological framework and IOM’s technical Information Management requirements (data cleansing, migration, integration, and quality control).
11. Propose the design of and apply methodologies and data collection tools for thematic surveys and assessments.
12. Supervise data collection processes and data management activities including encoding, storing, and transferring data as well as processing. Prepare and implement proper backup, restore, data validation, and security procedures to ensure data integrity and availability.
13. Support in the maintenance of a geographical information system (GIS), and GIS/ database integration.
14. Create and maintain documentation of the Database environment.
15. Assist with the development and maintenance of web-based applications and reporting tools, including the RMDHub online portal.
16. Conduct preliminary analysis of data collected through DTM and other exercises and provide inputs for the development of information products that best visualize and disseminate the information, in close coordination with the Regional Data Hub. 17. Support with IT aspects of management, reporting and analysis of data for donors and other stakeholders.
17. Provide user support, guidelines, training materials and training sessions on the deployment, use, operation and maintenance of databases and data collection systems to government authorities, programme staff, and implementing partners.
18. Undertake duty travel in support of Country Offices when necessary.
19. Any other duties that might be assigned.
    Required Qualifications and Experience
    Education:
    • University Degree in Computer Science, Information Technology or related field of study with at least 2 years of work experience or
    • Master’s Degree in the aforementioned field of studies with relevant work experience
    Experience:
    • Solid experience, on implementation and administration of Microsoft Windows 2003/2008 network environment (LAN/WAN), messaging systems, content filtering and backup and recovery systems.
    • Experience with increased responsibilities of managing and supporting multi-site IT Infrastructure and Application services.
    • Must possess an in depth understanding of the capabilities of Microsoft Office SharePoint Server 2010 and SharePoint Designer 2010 with a thorough knowledge of architectural design, web parts development, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations.
    3
    • MCTS SharePoint 2010 with experience in managing information management a distinct advantage.
    • Experience configuring and working with Microsoft Internet Information Server (IIS) and SQL Server 2008 and Visual Studio 2010, required;
    • Extensive knowledge of Windows Active Directory and Messaging Systems,
    • Cisco devices, VPN, VoIP, MS Office, Antivirus Software and utilities; holder of CCNA and/or a Microsoft Certification a distinct advantage; h) ITIL Foundation three preferred with a proven track record in IT Service management.
    • Experience in managing data collection, entry, and maintenance.
    • Experience in designing, developing and managing relational databases is essential.
    • Experience in the development and implementation of population database systems (e.g. migrant registration, censuses, household surveys);
    • Working experience with GIS tools including ArcGIS Desktop, Server and Online is desirable.
    • Experience writing technical requirements documents, translating/planning specifications to technical briefs for data capture/analysis, and compiling diverse datasets;
    • Experience working in international organizations and the humanitarian community;
    • Experience in relevant issues such as migration, displacement, and humanitarian assistance would be an asset.
    Skills
    • Strong communication, organizational and interpersonal relationship skills.
    • Hard working, good team player, dedicated, ability to monitor and follow up on pending matters.
    • Ability to meet deadlines and work under pressure with minimum supervision.
    Languages: Fluent in English (Oral and written). Knowledge of French and/or Portuguese, or other regional language is considered an asset.
    Competencies:
    The incumbent is expected to demonstrate the following values and competencies:
    Values – all IOM staff members must abide by and demonstrate these three values:
    • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
    • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    Core Competencies – behavioural indicators level 1
    • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
    • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
    • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
    • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
    • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
    Managerial Competencies – behavioural indicators level 2
    • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
    • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
    4
    Additional Notes:
    IOM is committed to a diverse and inclusive environment. External and internal candidates are eligible to apply for this vacancy. For the purpose of the vacancy, internal candidates are considered as first- tier candidates and will be given priority over external applicants if they meet the minimum requirements.
    Appointment will be subject to certification that the candidate is medically fit for appointment and obtains nationality ID or valid residency/work permit.

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