Temporary Sales Support and Customer Service

December 24, 2023 ajiraforum JOB

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Remuneration:	R15000 – R20000
Location:	Durban
Reference:	#DUR001686/LP
Company:	Sandi Crowther Recruitment

**Temporary Maternity Cover** Essenwood. Opportunity exists for a meticulous Sales Support and Customer Service individual with second to none customer service skills to join a well-established company within the pharmaceuticals industry. **Please note this position is a temporary maternity cover post**

Responsibilities:

Issuance of weekly delivery schedules to customers to update them of their orders’ delivery statuses
Receiving a customer’s order and internally processing a sales order to completion
Drafting and issuing order confirmations for customers
Issuance of manufacturer order confirmations for customers
Fielding and resolving all customer enquiries relating to orders placed
Troubleshooting any issue relating to a customer’s order
Coordination with the Logistics Controller to monitor that customer orders are on schedule for the dates confirmed
Calculating freight budgets for each order’s delivery according to pricelists or standard costings for an order
Drafting packing lists for each delivery
Drafting delivery notes for customer’s signature upon order delivery
Approving freight forwarder invoices for each delivery and verifying the deliveries were completed within budget
Compilation of final documentation for customers to either be couriered, emailed or handed over to the bank, according to each order’s requirement
Drafting Goods Received Notes, Load Sheets and verifying items incoming into and outgoing from the warehouse
Maintaining supplies and stock levels at the warehouse and requesting re-ordering when needed
Investigating and resolving stock discrepancies between Accpac and physical counts
Printing and issuing labels for incoming stock

Requirements: