Showroom Stockroom Manager

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Purpose of the role

The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom.

Key performance areas

Stock management

Stock orders, taking constraints into consideration such as storage space and stock on hand
Assembling of goods delivered for Showroom floor
Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
Maintaining Stockroom according to Business standards
Replenishing of Spares for breakages
Ensure all Visual Display stock is scanned in and all paperwork has been signed and filed
Ensure that floor check and stock take on click and collect parcels are done weekly
Feedback to be sent to Showroom Manager and any discrepancies reported
Ensure that monthly Click and Collect figures are sent to HCDC Inventory Manager
Ensure daily duties as per Stockroom roster is adhered to
Ensure all POD’s are captured and Click Collect parcels aged stickers are completed and pasted on Click and Collect parcels
Ensure all click and collect parcels are scanned same day as delivery
Ensure delivery note of Click and Collect is passed onto Showroom Salvage staff to contact customers for collection daily
Ensure that Stockroom housekeeping standards are kept
Ensure all GR’s are accounted and sent to HCDC daily
Ensure all communication regarding stock is emailed to HCDC and Showroom Management
Ensure Security is present when deliveries take place

Provide an exceptional customer experience

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice is always given in the customers best interest
Ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Assist with floor sales coverage when Stockroom duties are fulfilled
Assist with meeting Monthly Intake/NSV targets
Assist with customer queries and same-day resolution

Administration and reporting

People management

Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards
Foster an environment that encourages and rewards innovation and challenges current methodologies
Promote staff engagement by ensuring adequate measures are in place to improve culture in the Department
Initiate and participate in motivational team and departmental activities
Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
Ensure all agents follow the leave management process and that all leave has been captured and approved
Identify and manage behaviour in line with prescribed legislation and company policies and procedures
Ensure that regular weekly staff meetings are held to discuss holistic operations within the Stockroom Space

Qualifications and accreditations

Experience and skills

Minimum of two years stock room management experience within a Retail Environment
Leadership and people management skills
Effective communication skills (verbal and written)
Must be able to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, word and excel)
Excellent telephone and face to face customer etiquette

Attributes and behaviours

Please note:

Qualifications and accreditations

Experience and skills

Minimum of two years stock room management experience within a Retail Environment
Leadership and people management skills
Effective communication skills (verbal and written)
Must be able to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, word and excel)
Excellent telephone and face to face customer etiquette

Attributes and behaviours