Service Manager Hospital Benefit Management at MEDICAL AID ADMINISTRATION

December 3, 2023 ajiraforum JOB

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About the Position

Permanent Management position
Centurion, Gauteng
Undisclosed cost to company

Job 2368038

A challenging opportunity for a dynamic, quality orientated Service Manager with proven leadership and people management skills exists. To promote the delivery of a consistently superior customer experience, the successful candidate will utilise their effective planning and organising abilities to drive the day-to-day management of the Group’s resources to meet the contractual service levels, standards and targets.

This position reports directly to the HOD: Hospital Benefit Management.

THE IDEAL CANDIDATE SHOULD HAVE:

A minimum of a Grade 12 and Registered Nursing qualification
Sound Clinical knowledge
Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage
Ability to effectively communicate at all levels
Computer literacy (MS Office and Medical Administration system)
Management experience

KEY RESPONSIBILITIES INCLUDE:

Maintenance of effective communication amongst all stakeholders
Effective monitoring and maintenance of the day-to-day operations to ensure adherence to set standards and targets
To offer creative solutions in the day-to- day operations
Evaluation and support of the Groups training needs and compile action plan and provide feedback on performance and customer feedback
Analysis of the Product/Industry changes and sporadically review processes in order to identify risks or possible improvement suggestion within the group
Planning and efficiently implementing approved operational changes to effectively respond to important external influences in a way that maintains operational best practice.
Client management and management of escalations.
Staff planning
Supporting the HOD: Managed HealthCare to implement business plan in a manner that supports operational and quality standards that meet the defined departmental priorities
Management of staff
Escalate system problems including hardware faults timeously
Promote and adhere to company values

Desired Skills