Order Processing Clerk

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Star Staffing Solutions

• Permanent Intermediate position
• Randburg, Gauteng
• Up to R15,000 pm basic salary

• Job 2368572 | Ref Order

About the Position

A well established company with branches in Johannesburg and Cape Town are looking for a DUTCH Speaking & German Speaking Order Processor.

2 x POSITION STATEMENT

Responsible for processing an allocated set of customer account orders telephonically and by email after the order is placed online ensuring all customers orders are dealt with efficiently and accurately.

KEY RESPONSIBILITIES

Legal Compliance

• Follow Company policies at all times

Stakeholder Relations

• Build and maintain trust relationships with the Management Team, Colleagues and Customers to ensure specific targets are met
• Work as part of theOrder ProcessingTeam to ensure a smooth order processing operation
• Work collaboratively and engage with key Stakeholders to achieve specific targets
• Strive to maintain an ethical Team environment

Order Processing Tasks

• Check and overcome all potential issues of an order i.e. incoming stock after the requested delivery date, log stock requests when no stock is available, payment requests
• Make contact by phone with customers within 2 hours of a confirmed order
• Confirm with the customers if their order is ‘real’; products and quantities are correct
• Talk the customers through the start to finish process from when their order is placed including creating shipment, uploading proof of payment and tracking their deliveries once dispatched
• Confirm delivery details
• Record all call/email/notes of orders with details of the customer communication
• Assist customers with amending orders if they do not have access to a PC
• Put all orders into picking once payment is received and the order details are confirmed accurate
• Assist customers with creating returns and talk them through the process
• Contact customers if stock is arriving late that may affect their orders
• Log technical reviews or enquiries where necessary
• Log quality issues on the system re complaints of any post-order issue including warehouse miss-picks
• Log a delivery cost request to warehouse co-ordinator when necessary
• Re-issue proforma invoices as required
• Follow processes and procedures to ensure customer deliverables arefully met
• Carry out any other ad hoc tasks as required and within reason

Health & Safety

• Keep work area clean and tidy at all times
• Follow Health & Safety procedures
• Report risks and hazards to the Team Leader
• Report accidents and incidents immediately to the Team Leader

Qualifications & EXPERIENCE

• Grade 12 qualification
• 2 years’ demonstrated Order Processing experience
• Customer service experience

Skills & Knowledge

• Technical
• Able to understand and carryout instructions
• Computer literate, CRM
• Customer service skills
• Plan and organise workload
• Strong verbal and written communication abilities
• Management
• Complete assigned task within specified time in accordance to SOP’s
• Behaviour
• Task and detailed orientated
• Deadline driven
• Good interpersonal skills
• Integrity is important
• Company Ambassador
• Accountable
• Strong work ethic
• Reliable and dedicated to the job role and Company
• Sense of ownership and pride in performance- Able to work in a Team, willing to help others
• Time management capabilities
• Able to work in a high pressurised environment

If you are interested in the above position please email your updated CV, latest payslip and copy of qualifications to Email Address with the ref: Order

If you do not get a response within 48hrs please consider the application unsuccessful.

Desired Skills

• Dutch Speaking
• German Speaking

• Order Processing

Desired Work Experience

• 1 to 2 years Admin Clerk

• 1 to 2 years Power Generation & Distribution

About The Employer

Largest solar PV distributors supplying a range of major branded products.

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