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| Location: | Maitland |
| Job level: | Junior/Mid |
An exciting opportunity has come available at Persuade Marketing,
We are looking for a motivated and ambitious team leader to join our company
The position is available immediately. Please do not apply if you need to put in notice
We are a outbound contact centers, no selling required or Telesales – The job is to generate leads
Duties & Responsibilities
- Management of a 8 seater outbound contact center, setting of goals, staff training and motivation.
- All leads provided by the client, which are all WARM leads
- Implementing new policies and protocols that will improve client experience.
- Developing scripts and standardizing responses to create cohesion and effective communication.
- Dealing with complaints and resolving problems.
- Communicating effectively and professionally between production and the client.
- Maintaining a strong knowledge of company processes – understanding the delivery workflows
- Reporting to management on a weekly basis
You will be required to join the outbound production team in hitting daily, weekly targets if the team is not delivering
Desired Experience & Qualification
- Matric
- FLUENT IN AFRIKAANS AND ENGLISH
- 3 years call center experience with 2 years management/leadership experience.
- Knowledge of outbound and cold calling
Package & Remuneration
- R7500-R8500 CTC with incentives (Expected take out is R12500 based on targets of the team being hit)
- Again the position is available immediately, do not apply if you need to tend notice or resignation
The position needs to be filled ASAP.
Apply by email
Miche
[email protected]
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