Support Consultant

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Job description

What you will be responsible for:

• CUSTOMER QUERIES Answer queries from customers in an Omni Channel environment
• CUSTOMER SATISFACTION Deliver World Class customer service on each and every interaction with our customers
• COMPLIANCE Complete your tasks in a manner that is compliant with our policies and procedures
• PRODUCTIVITY Answer queries in a manner that is as effective and
  efficient as possible

Our expectations of you:

• Investigate, resolve and process high volume customer enquiries delivering exceptional customer service
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the UBU brand and product
• Provide accurate information on products and services to ensure consistency across the organisfation
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures in order to promote a culture where customers are treated fairly and are properly informed
• Pro-active problem solving and decision-making skills
• Self motivation and goal orientated
• Take feedback and coaching intervention onboard to improve performance
• Take responsibility for personal development and continuous learning
• High stress tolerance in a fast paced environment
• Ability to work as part of a team 
• Flexibility in order to get the job done as and when required

Company Description

UBU International provides a white-label mobile payment, customer loyalty and rewards platform for large distribution networks and brick & mortar businesses of all sizes.

Requirements

Habits that we expect from you:

• Manage your own workload and productivity
• Communicate openly and often
• Take accountability for your quality of work
• Be a Team Player at all times
• Display bravery to challenge and voice opinions
• Celebrate successes, no matter how small
• Prioritise a Work – Life balance
• Work smarter not harder
• If in doubt innovate
• Value Honesty and Integrity

Important skills

• Customer Centricity
• Attention to Detail
• Communication
• Multi Tasking
• Administration Skills

Find this exciting? Well, then we’d love to hear from you.  Email us (with the subject CS BIZZ) and tell us why you would be best suited for this role (keep it concise, no more than 200 words please!).

Posted on 20 May 15:25

Apply by email
[email protected]

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