This is an opportunity to join a publishing services bureau working for some of the SA's most well-known publishers, as well as a large number of specialist publishers.
As a Customer Service Specialist you will be involved in the day to day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.
Duties that are included are…
- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Actioning amendments on the subscription database
- Processing requests received by post, phone, email and third party websites
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data
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