Nafasi za kazi MORUWASA-Customer Service Officer
POST: CUSTOMER SERVICE OFFICER II – 1 POST
POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER Morogoro Water Supply and Sanitation Authority (MORUWASA)
APPLICATION TIMELINE: 2020-10-12 2020-10-26
DUTIES AND RESPONSIBILITIES
i. To identify customers and their needs;
ii. To monitor and review business performance;
iii. To gather marketing information;
iv. To prepare monthly and quarterly complaints handling reports;
v. To conduct market analysis to explore opportunities for better customer services;
vi. To ensure that customer’ bills complaints and are positively and diligently addressed;
vii. To assist in conducting education and awareness on MORUWASA services; and
viii. To perform other related duties as may be assigned by the Supervisor.
MORUWASA was established for supply of reliable, affordable and clean water and provision of sewerage services in Morogoro Municipality and other designated operational areas. Morogoro Municipality is situated about 200 km. West of Dar es Salaam and it is the eighth largest town in Tanzania. MORUWASA was established by a Government declaration on 1st January, 1998. It was one of the eighteen Water and Sewerage Departments that were declared Water Supply and Sewerage Authorities by the then Minister of Water Affairs through the power vested on him by section 38 of the Waterworks Ordinance 1949 and regulation 3 (1) of the Waterworks Regulations published in the Government Gazette Notice No. 371 on the 25th July, 1997. The Authority had existed as a Water Department until 30th June, 1996. On 1st July, 1996, it was given powers to retain the revenue that it collected and use the same to discharge its responsibilities under the direction of a Board. The first Board was inaugurated on 29th August, 1996. In January 1st 1998 the Government declared a total of 18 Regional, Towns/ Municipalities Water Departments to be Autonomous Urban Water and Sewerage Authorities under categories A, B and C. MORUWASA started as a category B Authority, under which it was required to meet all its Operations and Maintenance (O&M) costs excluding salaries for permanent employees. In July, 2001 it was elevated to category A, and in this category, it is required to meet all Operational and Maintenance costs and set aside, at least 20% of its annual budget for capital investment. MORUWASA operates in accordance with the Water Supply and Sanitation Act No.12 of 2009 and its Regulations. It is also guided by other Acts and agreements such as the Public Finance Act 2001; Public Procurement Act 2004; Memorandum of Understanding (MoU) with the Ministry of Water; Performance Agreement with EWURA; and Operational Guidelines.
QUALIFICATION AND EXPERIENCE
Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.
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The deadline for submitting the application is October 26, 2020