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NAFASI ZA KAZI BANK YA WATU WA ZANZIBAR (PBZ)-CUSTOMER SERVICE OFFICER| SEPTEMBER 2020

The people’s Bank of Zanzibar Limited (PBZ) is a Semi-Autonomous Public Institution which is 100% owned by the Revolutionary Government of Zanzibar. It was established on June, 30 1966 under Cap.153 of the Zanzibar Companies Decree as repealed and replaced by the Companies Act No. 15 of 2013. The primary function was to carry on the business on commercial banking activities in all of its Branches and Departments within Tanzania.
The Bank is currently offering Conventional and Islamic Banking Services through its Branches in Zanzibar, Dar es Salaam and Mtwara, with power to receive deposits, invest, lend money and other related Commercial Banking Services.

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The Bank is currently undertaking expansion of her services and thus inviting the applications from qualified and energetic human capital with the right knowledge and skills to fill the following vacant posts below:

Post: : CUSTOMER SERVICE OFFICER
Location : Unguja 4, Pemba 2, Dar es Salaam 1, Mtwara 1
Position objectives:

Service Customers effectively and process transactions accuracy his/her efficiency and courtesy often reflects the Bank’s standard of service.

Education and Experience:

Holder of Degree in Business Administration majoring in Marketing, Banking and finance or Islamic Banking from any recognized University.
Postgraduate or Master Degree in Business Administration majoring in Marketing, Banking and finance or Islamic Banking will be an added advantage.

Key skills and competencies:

Some clerical, administrative, cash handling, sales
Knowledge of customer service
Hospitality
Relevant computer skills
Good listening and communication skills (writing and presentation)
Honesty and integrity

Main Duties/Responsibilities:

To receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
Open new accounts/closing accounts.
Alterations to existing savings and cheque accounts.
Inquiries for personal/commercial loans
Inquiries on internet services.
Handling cash transactions and cash balancing.
Overseas transfers.
Setup periodical payment authorities on accounts.
Promote bank products and services.
Change statement of account cycles.
Identify customer needs.
Refer customers to appropriate banking services and representative.
A customer Service Officer must always perform their duties in line with the organization’s policy and procedures, service standard.
Any other duties as may be assigned by Supervisor from time to time.

Term of service:

Three (3) years contract (Renewable).
Age limit of not more than thirty-five (35) years as at 30th September, 2020

MODE OF APPLICATIONS

All applications should be addressed to:
The Managing Director
The People’s Bank of Zanzibar Ltd
P.O.BOX 1173
ZANZIBAR.

Application Deadline: All applications should be submitted not later than 11th September, 2020.

Customer service Officer Job At The People’s Bank of Zanzibar Limited (PBZ) September 2020