Job Vacancies Vodacom Tanzania ,July 2024 Vodacom Tanzania invites the Tanzanians to Apply for M-Pesa Lead – South,Law Enforcement & Security Operations Specialist,Digital Payments Ecosystem Specialist,Customer Experience Specialist,Positions announced on july 2024.
The company was created in late 1999 as a subsidiary company of Vodacom based in South Africa. At the onset, Vodacom Tanzania was a joint venture between the Vodacom Group, with approximately 65 percent, with the remaining 35 percent owned by Tanzanian shareholders, that included Mirambo Holdings.
Nafas za kazi Vodacom Tanzania
1. M-Pesa Lead – South
The M-Pesa Lead – South will be responsible for overseeing and managing M-Pesa operations in the southern regions of Tanzania. This includes driving the growth of M-Pesa services, ensuring compliance with regulatory requirements, and developing strategies to increase user adoption and transaction volumes.
Key Responsibilities:
Develop and execute business strategies for M-Pesa in the southern regions.
Collaborate with regional teams to enhance service delivery and customer satisfaction.
Monitor market trends and competitor activities to identify opportunities for growth.
Ensure compliance with financial regulations and company policies.
Qualifications:
Bachelor’s degree in Business Administration, Finance, or a related field.
Proven experience in mobile financial services or telecom industry.
2. Law Enforcement & Security Operations Specialist
This role involves ensuring the security and integrity of Vodacom’s operations by liaising with law enforcement agencies and implementing robust security protocols. The specialist will play a crucial role in protecting the company’s assets, customers, and employees from security threats.
Key Responsibilities:
Develop and implement security policies and procedures.
Coordinate with law enforcement agencies on security matters.
Conduct risk assessments and implement mitigation strategies.
Respond to security incidents and conduct investigations.
Qualifications:
Bachelor’s degree in Security Management, Law Enforcement, or a related field.
Extensive experience in security operations, preferably in the telecom industry.
Strong knowledge of local and international security regulations.
Excellent investigative and problem-solving skills.
3. Digital Payments Ecosystem Specialist
The Digital Payments Ecosystem Specialist will focus on expanding and enhancing Vodacom’s digital payments platform. This role requires a deep understanding of digital payment technologies and market dynamics to drive innovation and user engagement.
Key Responsibilities:
Develop and implement strategies to grow the digital payments ecosystem.
Collaborate with partners to integrate new payment solutions.
Analyze market trends and user feedback to improve services.
Ensure compliance with regulatory standards and security protocols.
Qualifications:
Bachelor’s degree in Information Technology, Finance, or a related field.
Experience in digital payments or fintech industry.
Strong analytical and strategic thinking skills.
Excellent communication and partnership management abilities.
4. Customer Experience Specialist
The Customer Experience Specialist will be responsible for enhancing customer satisfaction and loyalty by improving service delivery across all touchpoints. This role requires a deep understanding of customer needs and the ability to implement effective customer service strategies.
Key Responsibilities:
Develop and execute customer experience improvement plans.
Monitor and analyze customer feedback and complaints.
Collaborate with various departments to ensure a seamless customer experience.
Train and support customer service teams to deliver exceptional service.
Qualifications:
Bachelor’s degree in Marketing, Business Administration, or a related field.
Proven experience in customer service or customer experience management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Vodacom Tanzania’s current vacancies offer excellent opportunities for professionals looking to advance their careers in the telecom industry. With positions spanning mobile financial services, security, digital payments, and customer experience, Vodacom provides a dynamic and innovative environment for growth and development. Don’t miss the chance to be part of a leading company that is shaping the future of telecommunications in Tanzania.
