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Job Vacancies at NMB Bank July 2023

Table of Contents

Job Tittle: Analyst; Card Finance (1 POSITION)

Job Purpose:

Job Vacancies at NMB Bank July 2023 To ensure all scheme’s accounts are properly reconciled to avoid loss in revenue; includes cost saving initiatives and analysis of customer behavior to maximize income while putting controls in place.

Main Responsibilities:

Reconcile the general ledgers to consolidate cards’ revenues and expenses for profitability reporting and take corrective actions within reasonable time.
Reviewing all invoices raised by vendors/card schemes dealing with card business and initiate payments.
Data analysis of networks fees, cards revenues and expenses.
Analysis of customer behaviour to identify new sources of revenue.
Ensure accuracy of card business dashboard for performance evaluations.
Responsible for business case on new and revamped products in the cards industry.
Monitor internal accounts to follow up targeted cards income and to identify abnormal losses and expenses.
Guarantee compliance with networks operations rules and regulations to avoid any penalty charges.
Prepare reports for NMB Management Team, BOT, QOC and QMR for Visa and MasterCard respectively and submit them on time as per guidelines provided by NMB and card schemes.
Master the accounting entries and profitability of cards projects.
Look at profitability as per different business lines and products.
Provide support to the settlement and dispute teams.

Knowledge and Skills:

Understanding of Banking operations and scheme card products.
Advanced user of Power Point, Excel and reconciliation tools

Qualifications and Experience:

University Degree/Advanced Diploma in Business Administration, Banking, Accounting
Completed or ongoing CPA studies.
Must have a minimum of 1-year working experience in Card Payment IndustryNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Application Deadline is 11 August 2023.

APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY

Job Tittle: Senior Network Specialist (1 Position)

Job Purpose:

Oversee and manage the enterprise Channels (LAN/WAN) infrastructure, as well as handling the administration and optimization of service providers leased lines.
Day-to-day network projects and support enhancements, advanced troubleshooting and day-to-day optimizations and support of the bank’s Channels and LAN Network infrastructure segments.

Main Responsibilities:

Design, deploy, configure, and maintain the banks LAN and WAN infrastructure to ensure optimal network performance, availability, and security.
Manage and support Service Providers leased lines, including monitoring bandwidth utilization, troubleshooting connectivity issues, and coordinating with vendors for timely issue resolution.
Collaborate with internal stakeholders to understand network requirements and design solutions that align with business needs.
Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
Monitor network performance and conduct regular performance analysis to identify areas for improvement and implement appropriate enhancements.
Troubleshoot network-related issues, perform root cause analysis, and implement corrective actions to minimize network downtime and ensure service continuity.
Evaluate and recommend network hardware, software, and services to optimize network infrastructure and support future growth.
Develop and maintain network documentation, including network diagrams, standard operating procedures, and configuration details.
Collaborate with cross-functional teams, including IT infrastructure, applications, and security teams, to ensure seamless integration and alignment of network solutions.
Stay up to date with industry trends, emerging technologies, and best practices related to network infrastructure management.
Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
Enhance approaches and technical methods used by Networks team/NOC/Field Support for Branch Network support and troubleshooting techniques to ensure smooth branch business operations.
Service Contract and SLA Management including bills validation and reconciliation.
Responsible for knowledge sharing to Level 1 Support team & Network Specialists on solutions to un-documented issues.

Knowledge and Skills:

Knowledge of bank’s products and operations
Advanced knowledge of the Network Support and troubleshooting
In-depth knowledge of LAN/WAN technologies, protocols, and standards.
Advanced knowledge of Cisco Wireless LAN Controllers & Lightweight Access Points
Advanced Knowledge of Network devices including routers, switches, and firewalls.
Advanced Knowledge telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation
Advanced knowledge of Data Centre Network Technologies (DC Interconnect, Cisco Nexus, VPC, Cisco ACI, SAN, UCS, FI etc.)
Knowledge on Collaboration Systems and Voice Technologies (E1s, SIP)
Deep understanding in Enterprise Network and Cybersecurity Technologies (BGP, EIGRP, OSPF, QoS, route redistribution, loop prevention, etc.)
Strong understanding of encryption technologies over wide area networks and Internet (RA VPN, S2S VPN, FlexVPN, DMVPN)
In-depth knowledge of Network Automation tools and Software Defined Networks (SDNs) including Cisco SD-Access, SD-WAN and ACI.
Strong expertise in configuring and troubleshooting routers, switches, firewalls, and VPNs.
Strong expertise in configuring and troubleshooting routers, switches, firewalls, and VPNs.
IT Service Management, Communication and Project Management skills
Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision.
Committed to self-development and enthusiastic about acquiring new skills and embracing new technologies
Team player that motivates and educates other team members.
Ability to manage network service providers, vendors, contractors, and others.

Qualifications and Experience:

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience (5 years) as a Network Specialist, Network Engineer, or similar role.
Must have valid CCNP Enterprise.
Other necessary Professional certifications include CCNP Security, PMP, ITILv3, PCNSE, Fortinet NSE, Checkpoint CCSA & CCSE, Radware, F5, Arista, AWS, Huawei, or Juniper certifications.
Relevant certifications (e.g., CCIE, JNCIP) will be an advantage.
Experience in supporting Multi-vendor Networks (Cisco, Palo Alto, F5, Checkpoints, Fortinet, Radware, Arista, Huawei, Juniper, etc.)
In-depth experience of Cisco IOS, IOS-XE, NX-OS, SDWAN, ACI, WAN, VPN, Wired and Wireless LAN technologies.
In-depth knowledge of and experience with major routing protocols; specifically, BGP and OSPF.
Experience in automation via Bash/shell scripting, Python programming or other languages
In-depth experience of Network Automation tools and Software Defined Networks (SDNs) including Cisco SD-Access, SD-WAN and ACI.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted

Application Deadline is 11 August 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY

Job Tittle: Zone Systems Administrator (1 Position)

Job Purpose:

Perform daily maintenance, monitoring, and support of NMB working tools at Head Office and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).

Main Responsibilities:

Daily and scheduled maintenance of Branch user working tools ( Desktops, Laptops, Teller Printers, MFP’s, Desktop Printers, Flatbed scanners, Cheques Scanners, CCTV gargets, Agri-vouchers scanners, forex boards, Note Machines Counting, Sorting, Banding & Strapping Machines), Electric power systems (Generators, Uninterruptible Power Supply – UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.), Self Service terminals (Onsite & Offsite ATMs, Branch POS terminals, Merchant and Agents POS terminals, etc.).
Perform daily morning checks for all the departments/branches within your area and resolve/escalate all the issues that require maintenance.
Updating and maintenance of Asset Management database, current inventory, disposal process and managing the life cycle of branch working tools every six months.
Resolution and closure of support working tools incidents and problems logged into Manage Engine from branches ensuring SLAs and customer expectations are met.
Attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
Supervising Vendors (Quality Assurance) on site when conducting planned and unplanned maintenance of working tools to ensure quality of the completed job (good workmanship) at the shortest possible duration to avoid unnecessary delays at a minimum disruption of customer services and cost effectiveness.
Ensuring that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
Providing first aid / basic troubleshooting training to two Branch IT Champions that will be identified at every branch. The Branch IT Champions will be the first contact points for Zone Systems Administrator regarding all ICT systems incidents and problems.
Escalation and close follow-up with Second level support (respective Head Office ICT section), and 3rd level support (system vendors) for all branch IT systems incidents and problems which cannot be resolved by him / her.
Daily follow-up to ensure that all PCs and laptops are protected with latest NMB standard security controls i.e. Anti-Virus updates, Bitlocker and software patches.
Planning and carrying out all his/her duties in the area (branch visits, etc.) in good order of priority and cost-effective manner.

Knowledge and Skills:

Technical knowledge of banking IT systems used in branches.
Ability to work in a fast-changing banking service environment.
Ability to provide basic user training to branch staff.
Ability to provide basic technical training to branch IT champions.
Strong knowledge on Head Office working tools and other computer peripherals
Commitment to the values of integrity, accountability, transparency, scientific rigor and drive
Positive self-esteem, Confident, good oratory and communication skills.
IT systems troubleshooting skills.
Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
Time planning, organizing and logistics skills
ICT Service Management skills (ITIL) will be added advantage
Networking skills CCNA
Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
Technical interaction with vendors, contractors, and other stakeholders
Ability to present technical data in a comprehensive, yet clear manner.
Good understanding of the organization’s goals and objectives.
Ability to quickly understand new technologies’ benefits and how these may impact current business practices.

Qualifications and Experience:

Bachelor’s degree or its equivalent in ICT / engineering or related disciplines
Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage.
At least 3 years of relevant work experience in banking IT systems support.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Application Deadline is 08 August 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY

Job Tittle: Relationship Manager; Mass Affluent (Fixed term – 2 years) (1 Position)

Job Location :

Head Office, Hq

Job Purpose:

To create new and manage existing relationships effectively to facilitate the growth of Affluent and Mass Affluent Liability and Asset portfolio within Private Banking.

Main Responsibilities:

Grow the Affluent and Mass Affluent customer proposition through a focused market segment approach by creating effective relationships that maximize revenues and Asset growth.
Establish relationships with key corporations to offer them financial solutions.
Support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business.
Grow Affluent and Mass Affluent portfolio through Scheme & Non-Scheme Lending
Fully exploit the existing customer relationships to create new profitable business opportunities.
Develop and manage strategic alliances and other third party introductory new business services.
Source potential organizations and recommend their inclusion in the approved company list
Advise the Business on companies which exhibit high risk policies and practices
Understand market trends and forecast needs for products and services and deliver on time.
Work closely with other functions to generate sales leads.
Work closely with Wholesale Banking/Business Banking Relationship Managers in building relationships with companies
Generate referrals and Market Intelligence from Wholesale Banking/Business Banking
Support Client Acquisitions and relationships to achieve Retail objectives for Products (Liability & Asset sales) and Digital channel enrolment.
Support the campaign concept and analyze campaign findings against proposals.
Work with Product Managers in the development and execution of initiatives for the acquisition, retention, and growth of target customer base for liabilities & Assets.

Knowledge and Skills:

Thorough knowledge of bank products, operations, regulations, and specific markets for Private banking clients
In-depth knowledge of products, services, and delivery channels available to various companies
Strong analytical, problem-solving skills, decision making and financial management skills.
Ability to identify need for change and to drive the desired changes; Adaptable and flexible in anticipating and realizing marketing opportunities.
Excellent interpersonal and networking skills, internally and externally.
Excellent writing and presentation skills.
Ability to develop and implement MIS

Qualifications and Experience:

At least 3 years’ minimum experience in handling private scheme recruitment in financial services.
University Graduate/Advanced diploma in business related studies
Experience in Sales or Relationship management.
Experience in project management is desirable.
Experience in business credit and trade services is essential.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employerOnly shortlisted candidates will be contacted.

Application Deadline is 29 June 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY

Job Tittle: Senior Product Specialist (1 Position)

Job Location :

Head Office, Hq

Job Purpose:

Product Lifecycle Configuration is a sub- unit under Services Management.

The unit is responsible for managing the lifecycle of Core Banking Systems products from inception, through engineering, design, system implementation, to service and disposal of products.

The unit is accountable for ensuring all products related changes in the Core Banking Systems meets or exceeds quality level standards. The team is responsible to perform extensive business analysis and documentation of the requirements of complex product management projects, coordinating with cross-functional resources to achieve expected deliverables.

Main Responsibilities:

Products configuration and changes in the Core Banking Systems

Lead the implementation of products from concept to delivery by working closely with the business teams. Interact with external resources/software vendors to identify and resolve issues/problems and gaps.
Gather product requirements related to Core Banking Systems from business units and translate them into technical requirements and solutions and/or write supporting requirement specification document.
Partner internally with business stakeholders to understand technical trade-offs and architecture to drive product roadmap, positioning, requirements, and feature delivery.
Provide product knowledge and mentoring to analysts and specialists.
Business analysis and requirement documentation of complex product management projects for building of new products or enhancement / extension of current products.
Ensure product readiness by all stakeholders is conducted before products are implemented in live environment.
Oversee any new designs and deployments of all the products related changes in the Core Banking Systems.
Ensure there is a clear end to end understanding of systems expectation and behavior.
Define clear UAT test cases and scenarios and ensure a UAT is conducted and sign off is done for any changes on CBS systems (product/system setups, back-end fixes/patches, new releases).
Manage products throughout life cycle in the Core Banking Systems. Analyze and simulate operational changes requested and ensure clear user acceptance tests are being signed off.
Lead the periodic review and correction of different Core Banking Systems (CBS) products and services and ensure monitoring and continuously enhancements of the existing products in the system are handled with high technical expertise and reduce possibilities of income leakages.
Ensure there is clear process and procedure to govern changes requested by business before implementation.
Keeping track of all changes in existing products portfolio for audit purposes. Ensure all key issues of the system are being resolved/managed regularly.
Work together with the various users of Core Banking Platforms, to provide support, system updates, testing, documentation, end-user training, etc.Innovate and propose new ideas on products offering using Core Banking Systems (CBS) technologies
Explore systems capabilities which are not utilized and advise the business of the products and services which can be offered to customers.
Link between business updates to application development to ensure technology solutions support business requirements.
Lead the development of workflow improvements (i.e., the implementation of automated solutions to replace manually performed functions) throughout the various departments making use of the core banking applications.
Identify systems gaps and develop suitable plans to close the gaps.
Follow industry trends through exploring complementary and competitive products, meeting with partners, attending conferences, and investigating new technologies.
Lead the products training efforts for all touchpoints to the business users, inclusive of documentation, publications, e-training tools.

Knowledge and Skills:

Demonstrate ability to communicate complex issues and concepts in a simple manner.
Excellent verbal communication, writing and interpersonal skills.
Product knowledge and ability to interpret in Core Banking Systems.
Knowledge of Core Banking Systems and different platforms of banking products.
Strong understanding of banking industry trends.
Ability to work on multiple projects, balancing competing priorities.
Demonstrate ability to work effectively in a dynamic, collaborative, and fast-paced environment.
Ability to work independently and under pressure with changing priorities.
Committed attention to detail and accuracy
Demonstrated advanced analytic and diagnostic skills.
Demonstrate leadership skills and the ability to lead teams and motivate team members, as needed.
Excellent in working with teams and with colleagues on a one-to-one basis.
Understand and navigate organization; Ability to work collaboratively across organizational boundaries.
Strong problem-solving skills.

Qualifications and Experience:

Graduate /Post-graduate in Computer Science/Computer Engineering/ Mathematics/ Information Technology or any other related field
8 years experience working in product analysis & system set up environment.
Strong leadership, managerial, and interpersonal skills.
Strong experience in the banking related environment and use of Core Banking Systems.
Demonstrated experience working in a deadline-oriented environment managing multiple projects simultaneously.
Demonstrated experience and ability to work effectively in a dynamic, collaborative and fast-paced environment.
Experience on SQL querying and database developments.
Financial service experience in product management or related areas including relationship management, IT development, and project management.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employerOnly shortlisted candidates will be contacted.

Application Deadline is 29 June 2023.
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY