JIUNGE NASI WHATSAPP TU FOLLOW. BONYEZA HAPAJob Vacancies At Bolt Tanzania February 2023
Senior Operations Manager at Bolt
Senior Operations Manager at Bolt
Bolt, Dar es-Salaam, Tanzania
About the job
What drives our operations? Our people. We’re looking for an analytical and solutions-driven Senior Operations Manager who can sort up supply, support, demand, and grow Bolt further.
Let’s build the future of transportation together!
Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance! You will report directly to the Country Manager and you will be viewed as their right-hand woman/man. You will support, at their discretion, the Country Manager’s work in operations, strategy, PR, public policy, marketing, budgeting and projects. This role can be considered, based on performance, as a stepping stone to Country Manager position.
Your daily adventures will include:
Managing operations in Tanzania
Define, implement and optimise local operational processes and procedures
Figure out the logistics of how many drivers are needed where and when
Design and execute strategies to increase driver’s engagement and loyalty while reducing churn rate
Develop complex analytical models and reporting systems at city and country level
Actively support the expansion through the rest of the country
Establish partnerships with local fleet owners and other relevant entities
Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives
What we’re looking for:
5+ years experience in management and analytical positions
A data-driven analytical mindset (great Excel skills)
Amazing negotiation and communication skills
Be a hustler, not stopping after 20 obstacles a day
People management experience
A Bachelor’s Degree in Economics, Finance, Engineering or other analytical subjects
Passion about new technologies and ride-sharing
General experience in Distribution or FMCG preferred
You will get extra credit for:
Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
Experience in product launches or running a business
Operations Specialist at Bolt
Operations Specialist at Bolt
Bolt, Dar es-Salaam
About the job
We are looking for an analytical and solutions-driven Operations Specialist to support our ride-hailing operations in Dar es Salaam. You will be working closely with the Operations Manager(s) and Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics. It’s an exciting once-in-a-lifetime opportunity to grow and develop yourself with challenging opportunities.
Support all Bolt’s ride-hailing operations in Dar es Salaam
Create and optimize processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active drivers every month
Analyze data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers
Figure out the logistics of how many drivers are needed where and when
Develop and execute strategies to keep the churning rate at minimum levels.
Coordinate with Customer Support quality of rides in all regions in Tanzania.
Conduct Ad-Hoc Analysis to determine Driver behaviour and participate in creating solutions to improve Customer experience.
You have 2-3 years experience in an analytical position
You are a strong collaborator with excellent communication skills (both verbal and written) in English
You are highly analytical and have a data-driven mindset with excellent Excel skills
You are a hustler, not stopping after several obstacles a day
You are passionate about new technologies and ride-hailing
You have a strong motivation to solve problems creatively and efficiently
You thrive in a fast-paced environment
You are detail-oriented and organised
You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in product launches or running a business
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