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Job Opportunity at NMB Bank Plc Tanzania – Manager Payment System Support

Manager Payment System Support (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:

Job Opportunity at NMB Bank Plc Tanzania – Manager Payment System Support

• To plan, organize and lead a team of Payments Systems Support Analyst to deliver cost effective and efficient ICT level 2 support services for all Payment Systems which are not Core Banking System
• To ensure that they meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).

Main Responsibilities:

• Implement and co-ordinate an effective Payments systems support
• Plan, supervise, direct, reporting and administration of the second level support team(s) on issues pertaining to Payments systems.
• Supervise, implement, maintain and improve performance of all Payments systems
• Escalate incidents and problems to 3rd level support, follow-up & feedback on the progress made for resolution, conduct weekly meeting with Payments systems vendor to resolve all outstanding issues.
• Plan and conduct simulation of EOM and EOY runs in Collaboration with CBS team in order to eliminate any unforeseen incidents for successful completion of EOD/EOM/EOY batch runs.
• Maintain the Risk Register and controls policy frameworks for all Payments systems applications and ensure they are updated on an annual basis, engage Payments systems staff in Risk policy implementation
• Manage operational costs; perform cost-benefit and return on investment analyses for proposed solutions.
• Manage relationships with all vendors of Payments Systems and ensure effective routine and emergency maintenance of payment systems with no or very rarely downtime and interruption to business operations.
• Provide capacity planning statistics and periodic reports to aid in management decisions.

Knowledge and Skills:

• Payments Systems domain knowledge
• Banking operations.
• Regulatory knowledge in payment systems domain.
• Compliance (AML, Fraud, and sanction screening) knowledge in payment systems domain.

Qualifications and Experience:

• Bachelors’ Degree in Computer Science or equivalent qualification
• 5 years’ experience in Payments Systems Support or Banking Operations
• Professional Certification in ITIL

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 09-Aug-2022
Job closing date : 16-Aug-2022

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