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Job Opportunities At Vodacom Tanzania Plc June 2022

Insurance Executive – Claims  

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

• Develop and Drive claim strategy to ensure claims are paid on time
• Complaints management and improving customer satisfaction
• Drive on ground distribution strategy for VodaBima
• Support all VodaBima projects from Product development team to deliverance.
• Responsible for churn management and improving customer renewals
• Develop and maintain good relationship with Insurance partners

Key accountabilities

• Follow-up with customers to submit claim documents on time
• Align with Insurance partners for claims to be paid on time
• Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
• Conduct claim analysis and Reports.
• Responsible for complaints management and improving customer satisfaction.
• Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
• Develop and drive the management of the on ground distribution team
• Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
• Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
• Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
• Develop initiatives to increase customer base
•  To coordinate and engagement a close relationship with the Insurance customers

Key performance indicators:

• Growth of VodaBima services uptake by agreed percent.
• Accurate and timely delivery & execution of action plans & initiatives

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Three years’ Experience in Insurance Claims handling.
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo

Must have technical/professional qualifications:

• Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
•  Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.

Skills

• Modern Marketing Leadership
• Product/Solution Proposition Strategy and Design
• Pricing Design and Analysis
• Data Analytics and Insights
• Collaboration
• Business and Commercial Acumen
• Customer Centricity
• Segment Strategy and Planning

 CLICK HERE TO APPLY

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Insurance Executive – Admin  

Full Time

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

• To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
•  To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
•  Accelerate Insurance growth by enriching the products and service adoption
•  Ensure VodaBima Platform fee are paid on time by Partners
• Overall accountability of VodaBima Customers Retention Strategy and churn management

Key accountabilities

•  Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Drive BTL strategy for VodaBima
• Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Key performance indicators:

• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo

Must have technical/professional qualifications:

• Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.

Skills

• Modern Marketing Leadership
• Product/Solution Proposition Strategy and Design
• Pricing Design and Analysis
• Data Analytics and Insights
• Collaboration
• Business and Commercial Acumen
• Customer Centricity
• Segment Strategy and Planning

CLICK HERE TO APPLY

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Cloud Data Engineer 

Mwanza
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.

Purpose

To be confir The Data Engineer delivers through self and others to:

• Load the data from local and group sources onto the shared platforms that are necessary for insight, analysis and for commercial actions;
• Building applications that make use of large volumes of data and generate outputs that allow commercial actions that generate incremental value
• Support local markets and group functions in obtaining business value from the datamed.

Key accountabilities and decision ownership:

• Design and develop highly performant, scalable and stable Big Data cloud native applications
• Source data from a variety of different sources, in the correct format, meeting data quality standards and assuring timeous access to data and analytical insights
• Build batch and real-time data pipelines, using automated testing and deployment
• Build transformations to produced enriched data insights
• Integrate applications with business systems to enable value from analytic models and enable decision making
• Define and implement best practices relating to cloud economics, software engineering and data engineering to ensure a well-architected cloud framework with data management practices built in to each design.
• Work with the architecture team to evolve the Big Data capabilities (reusable assets/patterns) and components to support the business requirements/objectives
• Research, investigate and evaluate new technologies and methods to improve delivery and sustainability of data applications and services
• Make contributions to the process of defining best practice for the agile development of applications to run on the Big Data Platform

Core competencies, knowledge and experience:

• Experience managing the development life-cycle for agile software development projects
• Expert level experience in designing, building and managing data pipelines for batch and streaming applications
• Experience with performance tuning for batch based applications like Hadoop, including working knowledge using Nifi, Yarn, Hive, Airflow and Spark
• Experience with performance tuning streaming based applications for real-time data processing using Kafka,
• Confluent Kafka, AWS Kenesis, GCP pub/sub or similar
• Experience working with serverless services such as AWS Lambda
• Relevant practical working development experience with AWS (or GCP) big data analytics services. This includes AWS Glue, AWS Athena, and AWS Step Functions.
• Working experience with other distributed technologies such as CassandraDB, MongoDB, Elastic Search
• Java and Python programming ability would be an advantage
• Experience in metadata management, data modelling and schema management would be an added benefit.

Must have technical / professional qualifications:

• 3 year IT or IS degree or related field is essential
• Degree in Computer Science , IT or Information System
• Relevant cloud certification at professional
• 5+ years BI or related software development experience
• Agile exposure, Kanban or Scrum

CLICK HERE TO APPLY

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Head of Fixed Solutions

Dar es SalaamPosted
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.

Purpose

To define, evolve and execute the Fixed Connect & Communicate portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability across Vodacom Business verticals. Defining overall execution of strategy and definition of the action plan to achieve the overall targets.

Drive continuous improvement in the performance of the portfolio across both Customer Experience (CXX) and profit and revenue improvement opportunities.

Key accountabilities and decision ownership

• Define the Strategy and Direction for the Fixed Connect & Communicate Products. Ensure portfolio complies with internal and external governance
• Provide insightful & actionable performance insight on products and propositions
• Meet and Exceed financial targets and KPI’s as defined by the VB Executive for the portfolio of services.
• Responsible for overall commercial integrity of the portfolio of services.
• Executive management and guidance to the team of portfolio and product managers
• Provide a supporting role to the commercial business partners in sales, solution architecture, Support, marketing and finance.

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Core competencies, knowledge and experience

• Strong technical knowledge and background in terms of the services within the portfolio.
• Substantial industry experience to strongly understand the competitive landscape and changing market forces.
• Strong business acumen in terms of understanding ROI and investment protection
• Leadership and people management experience.

Must have technical / professional qualifications

• Commercial degree or equivalent qualification would be essential
• 10-12 years’ experience in the Telco,
• ISP, or related ICT services industry.
• 5 years management experience

CLICK HERE TO APPLY

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