Job Opportunities at Vodacom – Key Account Manager April 2022

Job Description

Table of Contents

Description

Role purpose:

Key accountabilities and decision ownership

Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
Works collaboratively to provide direction on the service relationship for nominated accounts
Inputs to decisions on new propositions, product mix and services for customers

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Strong customer service and customer satisfaction ethos. Delivering results.
Strong customer service and customer satisfaction ethos. Delivering results.

Must have technical/professional qualifications:

1 to 3yrs years’ experience in the industry or functional experience.
Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project knowledge and experience would be advantageous.