The Role is responsible for providing Channels support. This is to provide technical support for middleware, administration roles on Mobile banking, ATMs, POS, Money Transfer Services, I Bank and Agency banking systems. This role is responsible for providing strategy in improving customer experience through provision of Digital banking.

Job Details:

Key Responsibilities

• Provide technical support for digital channels applications by performing administrative role on the applications. Provide technical support during implementation of tasks related to digital channel projects. Provide monitoring for channels system to increase system availability
• Provides review of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutions
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure services
• Recommend and implement upgrades or changes to the systems for efficient performance, security or business benefits
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Maintain and manage up to date system configurations and user documentation
• Provide Leadership to the unit, by creating KPI which will measure individual performance.
• Manage the team’s performance and nurture skills that advance the IT strategy and establish a sustainable practice.
• Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.

Daily Responsibilities

• Manage and ensure middleware and other channel services are up and running
• Resolution of issues arising for the Digital channels
• Testing of new systems, patches for agency, internet and mobile banking systems
• Monitor the performance of e-channels to ensure smooth running
• Avail tools to users to enable them generate daily MIS and other reports
• Work with other parties to ensure high availability of money transfer solutions

Requirements:

• Bachelor degree in Information Technology

• 3 years’ work experience in a technical role, of which 1 year must be in a management role in a Financial Services Institution;
• Experience in Banking products both core and none core, integrations, switches, processes and procedures;
• Demonstrate a strong understanding of card systems and related infrastructure as a business delivery channel.
• At least 3 years’ experience supporting transaction processing systems such as Internet and Mobile Banking.
• Hands on experience in UNIX, Linux and Windows Server Operating Systems. Certification is an added advantage.
• Familiar with virtual environments.
• Attention to detail with good organizational, planning, report writing and presentation skills.
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
• A proven team player with excellent communication and interpersonal skills.

Professional qualifications in

• MCP, MCTIP, CCNA, T-24 or any banking application is a requirement.

• Computer Language that includes an ability to write SQL Scripts, PL/SQL procedures in Oracle Database, SQL Server or any other RDMS will be an added advantage.

This role is typically responsible for planning and implementing security measures to protect computer systems, networks and data. The role also takes responsibility in ensuring business continuity by managing BCM site and BCM services are available. The role is also responsible for patch and ant virus management, vulnerability assessments and remediation as well as Logical Access management (LAM).

Job Details:

Key Responsibilities

• Establish strategy that will provide data and information systems protection against unauthorized access, modification and/or destruction
• Establishing and managing intrusion detection mechanism, as well as assessment of system patterns to detect unusual patterns of behavior and quickly to determine the cause and deal with any threat.
• Analyze reports generated by the monitoring system to identify trends that might indicate a future risk
• Analyze security breaches by perform vulnerability/port scanning and to determine vulnerability and strategize for remediation of the noted gap. Performing risk assessments and testing of data processing systems as part of the project risk /security log during on boarding of the new systems.
• Continuously assess the bank’s security measures, such as firewalls, anti-virus, patch management, to identify any weak points that might make information systems vulnerable to attack i.e. conducting PEN tests. In liaison with other units, develop policies that encourage secure working environment and protected data.
• Provide training for employees, explaining security risks and demonstrating good practices.
• Establishes system availability by ensuring disaster preparedness, development and preparation of the conducting preparedness tests (BCM)
• Performing configuration assessment to ensure system setup and configurations are implemented   with high level of security as per standard.
• Provide Leadership to the unit, by creating KPI which will measure individual performance.
• Manage the team’s performance and nurture skills that advance the IT strategy and establish a sustainable practice.
• Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.

Daily Responsibilities

• Local Access management and network access management for all the Information Technology System
• Management of the Business Continuity Management
• Manage monthly recertification process for all the IT systems
• Perform ant virus and patch Management
• Perform internet content management and ensure only authorised personnel have access to the right internet content
• Follow up on vulnerability scanning, vulnerability remediation actions and audit finding trucking.

Requirements:

• Minimum 3 years of experience
• Bachelor’s Degree in Bachelor’s Degree in Information Technology,
• Master’s degree in Management OR a Business-Related Field is an added advantage

Professional qualifications in

• Certified Ethical Hacker (CEH)

• CISSP: Certified Information Systems Security Professional
• Cisco Certified Network Security
• Cisco certified network associate
• Microsoft Certified Professional Cisco Cybersecurity Specialist
• CCNA Cyber Ops certification

The role of the Manager, Application and Software Development is to develop and implement a long-term strategy on software systems developed or deployed within KCBT infrastructure, monitor adherence of existing applications to strategy through quality controls and policy; and keep application development skills in tandem with both the software systems and business strategies. Provide leadership to unit members.

Job Details:

Key Responsibilities

• Contribute application development initiatives to the overall IT strategy.
• Work with business units to formulate banking products and contribute technical guidance to the procurement process.
• Analyze product requirements and design best-fit architecture and solutions guided by KCBT policies and industry best practice.
• Manage the project resources, schedule, costs, stakeholders, and the application development lifecycle
• Implement best practice and deploy appropriate tools to manage and govern application development and the IT change process.
• Actively engage end-users to assess satisfaction and achieve successful project closure.
• Work with functional teams to handover system support skills and documentation, and formulate OLA agreements with level 3 support.
• Identify and champion innovative solutions that exploit existing business opportunities and mitigate existing risks.
• Manage the team’s performance and nurture skills that advance the IT strategy and establish a sustainable practice.
• Develop, execute and measure OLAs and SLAs with IT functional teams and business units respectively.

Daily Responsibilities

• Evaluate and analyze requests to implement new applications to resolve business challenges and improve efficiency of processes.
• Evaluate and analyze requests to modify existing software systems and applications where either anomaly have been detected or the process is inefficient.
• Distribute and manage the workload among the application developers.
• Manage the application development life-cycle, ensuring that the application development policy is adhered to.
• Engage with business in formulating strategies that ride on software system to take advantage of business opportunities
• Provide support to the banking operations administrators and operators in resolving core banking anomalies and refining operations.

Requirements:

• Total minimum of 5 years of working Experience.
• Bachelor’s Degree IT/Computer science/engineering.
• Professional Qualification in Java Certification, Oracle Certification, Enterprise Architecture, ITIL.
• Master’s Degree in Any computer related, Project Management will be an added advantage.